Property Management, Tenant Selection, Real Estate News & Tips

The Best Way to Collect Rent From Your Tenants

By on September 24, 2018 in Education with 2 Comments

collect rent

One of the most important policies you will need to create when deciding to rent out a property or drafting your lease agreement, is developing a rent collection policy.

Your lease should say how much rent is due, what day it is due each month, and give details on what forms of payment are accepted and how your renter can pay rent. You want to provide an easy way for your tenants to pay rent and an easier way to collect the funds and make them available to you.

One of the other primary goals of creating a rent collection plan, is giving your renters options that promote a higher occurrence of on-time payments.

In this article we will discuss the most common rent payment options, and which option reduce late payments.

Types of Accepted Rent Payments

A landlord or property manager may choose to accept rent payments in one of the follow forms:

  1. Cash
  2. Check
  3. Credit/Debit Card
  4. E-check (Automatic Bank Transfer/ACH)
  5. Certified Funds (ie. certified check, cashier’s check, money order, wire transfer)

Each payment type carries its own advantages and disadvantages, for both managers and tenants. There is no set requirement for which method you wish to implement but it is important to consider what will generate the most on-time payments from your tenants.

Some states require that landlords must accept at least 2 forms of acceptable rent payment methods. Other states allow landlords to forbid rent payment by personal check if the tenant writes a bad check.

How Tenants Can Pay Rent

Depending on which The type of payment form you choose to allow will play a role in how you choose to collect rent payments. Remember you want an option that is easy for your tenants to follow and that is easy for you to collect.

Here are a couple of rent collection methods

  1. Make a one-time or recurring online rent payment
  2. Mail in a payment
  3. Put a payment in a drop box or bring to your office
  4. Pay cash at a Retail Cash Location (i.e. PayLease)
  5. Pick up payment in person

Online Payments

Renters can connect their bank account or use a credit or debit account to make an online payment that is directly deposited into your account.  Connecting a bank account to an online rent payment system is known as an e-check or ACH rent payment method.

Pros: Renters who set up recurring online rent payments are less likely to pay a late fee, according to a study by Rentec Direct, so you are more likely to receive your rental funds on-time.

Cons: Renters must have a bank account or credit card to make an online payment.

Mail a Payment

Mailing a rent payment works great if you choose to accept checks. It is not advised for renters to mail cash.

Pros: Renter can easily mail a payment at their convenience.

Cons: If renter is traveling, they will have to plan ahead. There is a chance that the mail could get lost or delayed, which can lead to late fees and a frustrating conversation between you and the tenant. In order to receive the rental funds, you must deposit the check and you are responsible for manually entering the payments in your accounting records.

Drop Box/Office Drop Off

Dropping off a payment at a specific location works for check or cash payments.

Pros: Renters can pay rent the day it is due and don’t have to worry about mail carriers losing their rent money.

Cons: Renter must drive or travel to a location that might be inconvenient to them. If they are traveling on the day rent is due, they will have to coordinate an alternative method. In order to receive the rental funds, you must deposit the cash or check and you are responsible for manually entering the payments in your accounting records.

Pay at a Retail Cash Location

If your renter wants to pay with cash, services like PayLease or PayNear Me offer kiosk locations at most grocery stores or convenience stores, where your renters can make a cash payment and the funds are electronically deposited into your account.

Pros: Great for renters that want to pay rent in cash and get a receipt for the payment. Funds are electronically deposited into your account.

Cons: Renters have to travel to make a payment. Funds can take up to a week to become available in your account.

Pick Up Rent In Person

If you don’t want your renters to mail a rent payment, you can choose to pick up cash or check payments in person.

Pros: You can check in with your tenant and provide a convenient door-to-door service.

Cons: You are responsible for traveling all over town. If the tenant isn’t home when you agree to stop by, you will waste time waiting for them.  

So what’s the best option?

As you can see, the best option depends on the type of tenants you work with and how much energy you want to put into collecting rent each month.

I personally love the convenience of online rent payments, and did I mention that it helps renters avoid late fees? But this option won’t work if your tenants prefer to pay rent in cash.  If you are looking to change your rent collection methods, consider using a tenant survey to find out what options would work well for your current renters.

What works for you?

What rent collection options have worked for you in the past?  What method do you use now? Let us know in the comments.


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About the Author

About the Author: Kaycee (Wegener) Miller manages marketing and media relations for Rentec Direct, bringing a unique perspective to the world of property management and proudly shares industry news, products, and trends within the community. .

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  1. phyllis newman says:

    I have tenants pay directly into my designated bank account. If they do this on time (on or before the first day of each month), I give them a rent discount. If not paid on time there is by law in my state a 5% of rent penalty in addition to no rent discount. I rarely have late payments.

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