What Does an On-Site Property Manager Do?

Not all rental properties run like well-oiled machines. If you’re a landlord, you know that managing a property takes a lot of hard work. But, hiring an on-site property manager can help alleviate the burden. By having an on-site property manager, owners can rest easy knowing their investments are in capable hands.

But what exactly does an on-site property manager do? We’ve got all the details.

In A Nutshell

Simply put, property managers are responsible for overseeing and managing the daily operations of a property. They typically live on or in close proximity to the property they manage, and are tasked with ensuring the smooth functioning and maintenance of the property while meeting the needs of both the owner, and tenants.

Key Responsibilities of An On-Site Property Manager

Maintenance And Repairs

When it comes to maintenance and repairs for a rental property, an on-site manager does exactly what a landlord would do: They reach out to the appropriate contractors to get the job done. They are tasked with handling everything from inspections, scheduling repairs, performing handyman duties themselves when possible, and ensuring that the property remains safe, clean, and well-maintained.

Rent Collection

An on-site property manager can act as a landlord’s proxy. Rather than chase tenants for rent, a landlord can depend on a manager to do the leg work. Whether it’s to knock on doors, deposit checks, or issue late fees, having a manager do it can save a landlord time, allowing them to focus on other priorities.

Tenant Screening Process

Because the tenant screening process is such a crucial part of selecting the right tenants, landlords can’t afford to be careless. While it can be very time-consuming for a landlord, having an on-site property manager can help streamline the entire process and make it more manageable.

On-site property managers can coordinate and conduct in-person interviews, show prospective tenants the unit, and also assess each applicant’s background, including their credit history, employment verification, and rental references. By conducting thorough screenings, managers can help landlords secure high-quality tenants.

Tenant Issues

If tenants have problems, complaints, or emergencies, an on-site property manager can handle it. Whether it’s noise issues, disputes between neighbors, or a maintenance request that needs to be taken care of, an on-site property manager becomes the point-person for tenants.

Because on-site property managers are physically present on the premises, they can address and resolve any problems promptly and effectively with a timely solution. By actively engaging with tenants on-site, property managers foster tenant satisfaction, promoting a positive landlord-tenant relationship and ultimately enhancing the overall property management experience.

Eviction Processes

Even with a thorough screening process in place, evictions can happen. With their ability to quickly spot an issue, an on-site property manager may be an asset in assisting the rest of the management team with any reports necessary for the management team takes the legal steps for eviction. Property managers can also serve eviction notices to tenants and act as a liaison by facilitating communication and attempting to resolve the issue amicably, if possible.

In cases where eviction becomes inevitable, the property manager can work closely with legal counsel to prepare for court proceedings, gather evidence, and represent the landlord’s interests. With their expertise and experience, on-site property managers can make an eviction process more efficient and minimize potential legal pitfalls for a landlord.

Landlord-tenant laws and regulations exist in order to provide a framework that protects the rights and interests of both landlords and tenants in a rental relationship. On-site property managers can navigate legal complexities if any arise. From drafting lease agreements including necessary provisions and disclosures to ensuring that all required permits, licenses, and certificates are obtained and renewed as needed, and overseeing proper handling of security deposits, managers can mitigate potential risks, avoid costly penalties, and maintain a legally sound rental operation.

Vacant Units

No landlord or property manager wants to have a vacant unit. On-site property managers can assist with the turnover process to make it more smooth and efficient. They can conduct a thorough inspection of the unit, identifying any necessary repairs, maintenance, or cosmetic improvements needed to make it market-ready. Managers can also coordinate with maintenance staff or contractors to ensure timely completion of tasks, such as painting, cleaning, or fixing any damages.

On-site property managers may also assist a landlord in determining an appropriate rental price based on market trends and property conditions, maximizing the landlord’s return on investment. With their knowledge of the local rental market, not only can managers produce compelling property listings, but they can improve the overall appeal and marketability of the property. By efficiently preparing vacant units, on-site property managers can help owners both minimize vacancy periods and optimize rental income.

Lease Agreements

Preparing and enforcing a lease agreement doesn’t have to be a tedious task, especially if landlords enlist an on-site property manager to assist. Managers can make sure that lease agreements are comprehensive, legally compliant, and tailored to the specific property. They can work closely with the landlord to draft and review lease agreements, including necessary clauses, disclosures, and addendums.

Once a lease agreement is ready, the work doesn’t stop there. For prospective tenants who have questions or need the lease terms and conditions to be explained, an on-site property manager can clarify obligations and rights for both parties.

When a prospective tenant is ready to sign, on-site property managers can also manage the process, ensuring that all necessary documentation is completed accurately and that both parties are fully aware of their contractual obligations.

In the event of lease renewals or amendments, a property manager can prepare and execute the necessary paperwork. By providing guidance throughout the lease agreement process, the on-site property manager helps the landlord establish clear expectations and protect their interests.

Supervise On-Site Employees

As part of overseeing day-to-day operations, on-site property managers are responsible for guiding on-site staff members and making sure they meet expectations — be it security personnel, cleaners, or a concierge. Managers can set performance standards and monitor an employee’s quality of work. They are also capable of managing work schedules, assigning tasks, and coordinating the workflow to optimize productivity and guarantee that all necessary maintenance, repairs, or property-related issues are addressed in a timely fashion.

On-site property managers can tackle employee-related issues as well or facilitate employee training and development. By supervising on-site employees, managers can improve the overall success of the rental business and simultaneously help landlords maintain a well-managed and smoothly operated property.

What Skills Does An On-Site Property Manager Need To Have?

Because on-site property managers interact regularly with tenants, landlords, and other stakeholders, strong interpersonal and communication skills are a must. They need to be able to effectively communicate and resolve conflicts in a professional and diplomatic manner.

Organizational abilities are also vital, since on-site property managers handle various responsibilities, such as rent collection, maintenance coordination, and lease administration. Similarly, attention to detail is paramount because on-site property managers are responsible for ensuring that all documentation and records are accurately maintained.

A solid understanding of property management principles, landlord-tenant laws, and relevant regulations is necessary to navigate legal and compliance issues. Additionally, problem-solving skills are invaluable, enabling property managers to address maintenance requests, emergencies, and other unexpected situations promptly and efficiently.

Familiarity with property management software and technology can also enhance productivity and streamline daily operations. While formal education in property management or a related field can be advantageous, practical experience and a demonstrated track record of success are often highly valued qualifications for on-site property managers.

Key Takeaway

There’s no doubt that an on-site property manager’s role is demanding. It requires versatility, problem-solving skills, stellar communication, legal expertise and so much more. Ultimately, being an on-site property manager not only helps property owners in more ways that people realize, but makes rental living an exceptional experience for all.