Property Management, Tenant Selection, Real Estate News & Tips

“Temporarily Unavailable” – What It Really Means For Your Business

By on February 21, 2015 in Support with 0 Comments

Website Uptime Have you ever tried to access your favorite website, only to be met with a “server error” message or an extremely long page loading time?  Did it make you want to give up and take your business somewhere else online?

As a customer, website availability issues can be incredibly frustrating – especially if you are trying to conduct business or are dealing with a time sensitive issue.

For a business, whose website is producing an error message, it can be equally frustrating, if not more.  For each second a website is unavailable you run the risk of losing business and trust from your customers.

Every company that conducts business online (which is almost everyone these days) appreciates the value of website accessibility.  Your clients and customers need to be able to access your website in order to interact with and use your products or services.

Websites today are increasingly more complex and depend on many critical parts to function properly.  If any part within the system breaks, your website can go “down”, disrupting its availability.

The reality of online services means every entity that uses and manages a website will eventually experience some sort of Internet downtime. Even some of the most used and trusted websites run into this issue, like the New York Times experienced with their website in April of last year.

Website monitoring services help companies monitor their online availability and reduce downtime by tracking service interruptions and notifying users of any issues. Companies evaluate their performance with an uptime score, that reflects a percentage of how often a website is available to the public.

What is uptime?

Uptime is a computer industry term used to describe the time in which a computer is operational.  For websites, uptime refers to the time a website is accessible and fully functioning for users.  Uptime is typically measured in terms of a percentile.

What does it mean when a website goes down?

Websites and web services go down for several reasons including scheduled maintenance, coding errors, hardware issues, or even due to forces of nature.

Why is uptime important?

Consider how it would affect your business if your website went down for an hour, a day, a week.  Would you cause pain or frustration to your clients?  Worse yet, would your clients take their business to one of your competitors that seems to have more reliable online services.

Improving your website’s uptime will build trust and loyalty within your client base and improve user experience.

How is uptime measured?

Website uptime is measured as a percentage of the amount of time a website is accessible and available for useage.  The time that the site is unavailable is called downtime.

A simple example of an uptime percentage would be if your website was offline for an hour every day, your site would be then be available for 23 hours out of every 24, giving it a daily uptime of 95.83%.  Uptime can be measured in daily, monthly or yearly percentages.

What is a good uptime figure?

Most businesses try to avoid all possible downtime and aim to achieve a high uptime percentage of 99% or higher.  In fact, a great uptime is measured by a “five nines” reliability, or 99.999%.   

A few decimal places of uptime is the difference between nearly 9 hours of downtime per year at 99.9% to about 5 minutes per year at 99.999%.

What kind of uptime does Rentec Direct provide our clients?

Rentec Direct is pleased to announce that for the month of January 2015, we reported a 100% uptime.  As a cloud based software company, eliminating possible downtime is extremely important and something we take very seriously.

Our clients need to be able to access the system and their accounts at anytime from anywhere.  Rentec Direct typically reports between a 99.99%-100% uptime every month.  Maintaining a 100% uptime for January means you were able to access tenant screening reports, market vacancies, receive online rent payments, process leases, follow up on maintenance requests, and complete accounting tasks.

Uninterrupted access was especially important for anyone who was finishing end of year reporting and submitting tax documents through Rentec Direct in January.

Rentec Direct works with a third party service that monitors our website to verify availability and uptime as often as every minute from over 50 locations worldwide.  This type of verification allows Rentec Direct to be aware of any issues the moment it happens so the situation can be rectified quickly.

What does 100% mean for you?

By providing you with 100% uptime, you can be assured of unprecedented access to your property management software.  You can feel confident with your business objectives and professional goals by providing your employees, owners and tenants with reliable online services.

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About the Author

About the Author: Kaycee manages marketing and media relations for Rentec Direct, bringing a unique perspective to the world of property management and proudly shares industry news, products, and trends within the community. .

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