Property Management, Tenant Selection, Real Estate News & Tips

Live Chat With Your Rentec Client Support Team

By on February 14, 2017 in Product Updates with 5 Comments


Live Chat with Rentec Direct

Introducing a convenient new way to find answers to your software questions and management needs, with Rentec Direct’s NEW Live Chat support.

Live Chat allows users to ask a software expert from the Rentec Direct client success team anything directly from with in the program. Each chat is answered by a real person in our U.S.-based office who knows exactly how to answer your questions and help you use the software efficiently.

Soon you will notice a Live Support button in the lower right corner of your screen after you’ve logged in.  If you have a question about the software you can quickly talk to one of our property management software experts without even picking up the phone.  Just click the chat bubble and you’ll be connected to one of our US-based support staff.

If any issue requires a little more help than an easy written explanation, we will give you call and walk you through the process.

I like talking to a real person. Can I still call your customer service support line?

Don’t worry, if you prefer to speak by phone, you can still call us toll-free at 800-881-5139 too.  We are just adding chat as an additional way for you to reach us during business hours.

Just in case you aren’t into chat, or want to turn the bubble off, you can turn it on or off at any time.  Just click the “Live Chat On” link within the footer of the application.  That will give you the option to disable the live chat option in the event it gets in the way of your productivity.

We are very excited to begin offering live chat support for all of our Rentec Pro and PM clients!  In fact, Rentec Direct is the only property management software solution to offer instant live chat support in-app.  That’s because we are absolutely committed to always providing you the best class of service in the industry.

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About the Author

About the Author: Nathan is the founder of Rentec Direct and has been pushing buttons at Rentec since 2008 when the first of many servers drew the very first kilowatt of power from the grid. He has a passion for application security and spends an incredible amount of time ensuring your data is protected. When Nathan is not day-dreaming about 1's and 0's, you may also find him "tuning" the development schedule to get that next big feature in your hands sooner or enjoying a ski day at Mt Bachelor! .


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There Are 5 Brilliant Comments

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  1. Great job! You guys just keep bringing out the awesome!

  2. Yolandra says:

    My new accounting team staff has used this and it has helped so much! It avoids her asking me questions on how the program works and ask you directly. Besides you guys know the answers anyway lol

  3. Selina says:

    How can i set this up? please email me or call me at 9565169044

    • Nathan says:

      Hi Selina,

      Just login to the software, and if you are on a Pro or PM subscription, you will see a chat bubble in the lower-right corner during our business hours. Just click it to ask a question any time.

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