Property Management, Tenant Selection, Real Estate News & Tips

Tenant Portal – Add/View Workorders

By on January 30, 2010 in Product Updates, Rentec Basic, Rentec Pro with 0 Comments

Tenant Portal Repairs Tab
repairs_tab

This has been one of our most frequent requests by property managers; to allow tenants to place workorders via the tenant portal.  We’re pleased to report that this new feature is released!

Tenants will have a new tab called ‘Repairs’ when they login to their tenant portal. Within this tab they can see a list of workorders associated with the property they are renting.  Clicking on any of the items will give them limited details (only what a tenant should see).  Tenants can also click the link at the bottom to Report an issue, where they can enter details of the problem which will automatically enter a workorder inside your Rentec Direct account, and email you about it’s existence.

By default this functionality is enabled for all new workorders.  If you want to prohibit tenants from placing workorders or modify the email preference, you can easily adjust these settings at Settings, Program Defaults.  You can also prohibit a tenant from seeing an individual workorder by de-selecting the ‘Tenant view‘ option when creating or editing workorders in the upper right.

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About the Author

About the Author: Nathan is the founder of Rentec Direct and has been pushing buttons at Rentec since 2008 when the first of many servers drew the very first kilowatt of power from the grid. He has a passion for application security and spends an incredible amount of time ensuring your data is protected. When Nathan is not day-dreaming about 1's and 0's, you may also find him "tuning" the development schedule to get that next big feature in your hands sooner or enjoying a ski day at Mt Bachelor! .

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