Rentec Direct property management software prioritizes user-friendliness, making it incredibly easy to find assistance. From new clients brand-new to property management software, to experienced pros, Rentec Direct provides diverse support options to ensure a smooth onboarding process, live human support, step-by-step guides, and 24/7 AI solutions. Find out all the free help options available to all Rentec Direct clients, and learn why we consistently are recognized as a customer-friendly company with award-winning customer support.

At Rentec Direct, we understand that struggling to navigate new software or finding quick answers to your daily operational questions can be a significant source of frustration, leading to wasted time, decreased productivity, and—when using some property management software options—additional expenses.

Here is a clear roadmap to the various support resources available within Rentec Direct, designed to help efficiently locate solutions and minimize downtime, ensuring a smoother and more confident client experience.

Every Rentec Direct account includes a robust and multifaceted support system, combining intuitive in-software tools like the “Need Help” feature for instant answers and direct access to articles with a comprehensive 24/7 Knowledge Base, making it invaluable to each manager, user, and virtual assistant. This makes it easy to find solutions and manage properties quickly.

Beyond self-help options, Rentec Direct’s commitment to client success extends to dedicated human support, including a U.S.-based Success Team available via email, phone, and chat, ensuring solutions are always within reach to maximize efficiency and confidently manage properties, including:

  • Dedicated Account Setup Specialists
  • Readily available help links
  • Live US-based award-winning Success Team

Dedicated Account Setup Specialists

A dedicated Account Setup Specialist is available to assist with every new Rentec Direct client from day one, no matter the size of your portfolio, at no additional cost. Beyond basic setup, your Account Specialists can walk you through how to:

  • Customize your default settings to ensure accurate accounting and automated tasks that save you time from repetitive tasks
  • Design the custom Website included with your subscription
  • Apply to receive rent payments via ACH with no fee to your tenants or you
  • Set up custom features: Some of the features include:

Email, call, or schedule an appointment with your Account Setup Assistant weekdays from 6 a.m. to 5 p.m. (PST) to learn more about Rentec Direct’s features and integrated partners. 

Not sure who your assistant is? Reach out to the Team directly to get started:

  • Email info@rentecdirect.com
  • Phone 800-881-5139 x1

Live Expert Help: Your Instant Assistant

Did you know that all our team members have had the opportunity to receive training in property management? Not only is every team member an expert with the software, but many have had their own experience as landlords, property managers, or in fields related to banking and accounting! We are an incredibly qualified team of property management software experts at your disposal.

Learn more: Rentec Direct Employees Complete Oregon Property Management License Training

While clients always have the option to speak with one of our amazing customer success representatives, if you have a quick question, there are a few options to find instant answers. Located at the top and bottom of each page in Rentec Direct, the “Live Expert Help” option is your first stop for support. 

The links are easy to identify and access:

Within the “Need Help” tool, you’ll find a few key options:   

  • NEW Instant Answers: Powered by AI, this feature allows you to enter keywords or questions (e.g., “How do I add a tenant”) to quickly retrieve step-by-step instructions.
  • Help Docs: When “Help Docs” is selected, it will automatically pull up the most commonly used Knowledge Base articles related to your current page. For example, if you’re on the Properties page, you’ll see articles on adding properties, multi-unit properties, and property ledgers. You can also use the search bar here for more targeted results.
  • Email: For questions that require more detailed assistance, you can easily contact the live U.S.-based Success Team via email. 99% of emails receive a response on the same day.
  • Chat: For quick questions and immediate solutions, select “Chat” to connect directly with one of our U.S.-based success team members. 

Note: If the instant answers don’t quite hit the mark, you can utilize the “What can we help you with” search bar by entering a topic or question, and the system will search the extensive Knowledge Base for relevant articles. See more about the Knowledge Base below.

The Knowledge Base: Your 24/7 Resource Library

The “Knowledge Base” link, found at the bottom of every page in Rentec Direct, provides 24/7 access to a comprehensive library of instructions. 

This valuable resource categorizes content by subject and includes:

  • Step-by-step guides
  • Links to current how-to articles
  • Instructional videos
  • Feature information
  • Tenant and Owner resources
  • A list of the Most Popular Articles

You can easily enter keywords or a question to find the best solution for your needs. We highly recommend the Getting Started section as the go-to category for every new client. You can also visit and bookmark the direct link to the Knowledge Base website for quick access anytime, no login or account required: Rentec Direct Knowledge Base.

Contacting Your US-Based Success Team

For more complex issues or when you need personalized guidance, Rentec Direct’s award-winning US-based Success Team is ready to help. They are available weekdays from 6 a.m. to 5 p.m. (PST).

You can reach your Success Team through:

  • Email success@rentecdirect.com
  • Phone 800-881-5139 x2
  • Tap on a Help Link, then select Email or Live Chat 

Tip: Bookmark the direct link for quick access anytime

Rentec Direct is committed to ensuring you have the support you need, every step of the way!

Final Thoughts

Check out the System Updates and News & Tips on your Summary page to see the latest Rentec Direct features and industry-related topics, or subscribe to the Rentec Direct Blog and have updates delivered directly to your inbox.

Suggest a Feature

Our goal is always to make your tasks as a landlord, property manager, or real estate investor simpler, quicker, and more efficient. One of the ways we accomplish this is by viewing valuable feedback and input from our awesome clients. If there’s anything you would like to see added to enhance your Rentec Direct experience, please send your ideas and suggestions to success@rentecdirect.com.

About Rentec Direct

Rentec Direct delivers industry-leading property management software and tenant screening solutions to real estate professionals. Key features include online rent payments, mobile apps, a tenant and owner portal, vacancy listing syndication, and accounting tools. Founded in 2007, Rentec Direct is the third-largest software provider in its sector and is consistently the highest-rated by investors, landlords, and property managers. Recognized on the Inc. 5000 list of fastest-growing private companies for nine consecutive years, Rentec Direct was also named Real Estate Company of the Year in the 2025 American Business Awards and listed among the U.S. Chamber of Commerce’s Top 100 Small Businesses. rentecdirect.com