An update has been rolled out this weekend which introduces the capability of sharing files with owners and tenants via the owner and tenant portals. To use this new feature, enter any file library and you’ll see a new link to the right of your files labelled (share). Click this link to open up the new sharing dialog. First, if the file is within the file library of a property and is a web compatible image, you’ll have the familiar option of using the photo for your online listings and craigslist ads. This option was previously a checkbox on the same screen and is now consolidated into the this share dialog.
The two new options enable you to share the file with a tenant or share the file with an owner. The system allows you to share any file with any tenant or owner; however, to quickly identify the most likely candidates for sharing the dialog will highlight any linked tenants or owners within the dropdown list.
One one or more files have been shared with a tenant or owner, they will see a new tab within their portal labelled Files. The tenant or owner can click this tab to view a sortable list of all files shared with them.
We’ve just released an update to make increasing or decreasing rent much easier. To edit the rent charge amount, simply edit the tenant (Tenants Menu, right-click tenant, choose Edit). In the lower right of the tenant edit window choose ‘edit rent’, and adjust the dollar amount accordingly. All future rent charges will be based upon the new amount entered.
That’s it!
The following new email notification options have been added to Rentec. This will improve the experience for all property managers using Rentec’s tenant ach solutions by notifying you immediately if a tenant makes any changes.
- When a tenant de-activates a MultiPay or SinglePay that is setup for processing.
- When a tenant activates a new MultiPay or SinglePay ACH schedule.
- When a tenant removes authorization for ACH transactions.
A tenant can make changes to their ACH schedule or authorization via their tenant portal. When they do, if you have an email address in setup (at Settings, Setup EasyPay) within the system, an email notification with the details of the change will be dispatched immediately.
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In addition, we’ve added a new option to the EasyPay configuration (rt-click on tenant, choose EasyPay). Next to the account number is a link [ remove ]. This option will de-authorize the account from future ACH transactions and remove the tenant’s ACH data from the system. If you have an EasyPay Merchant account, your option to disable has not changed. It is necessary for the property manager to do this upon tenant request, and good practice to do this when a tenant is no longer an active client to minimize liability for retaining their account information.
We’ve added a new option within the user accounts permissions. The new feature (right up at the top) is designed to make a user account read-only. Meaning they can read data from your account, but not modify anything. This feature is great for:
- Property Managers or Landlords providing access to an accountant or adviser so they can review records and/or run their own reports directly from the software.
- New employee training. Provide new employees a read-only account so they can familiarize themselves with the property portfolio and the system without the worry of them breaking anything. When they are ready, just turn read-only off.
- Associations can provide the board read-only access to see all financial transactions and owner status.
- Providing access to any other individual who needs to be able to see the data, but should not be making any changes.
To use this new feature, go to Settings, Manage User Accounts. Create a new user (if you haven’t already), then click the permissions link for the user. The new option right up top, when enabled, will turn the account read-only.
