OH NO! Tenant’s ledger reflecting historical rent charges incorrectly

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Once in a while our support staff receives a call with an alarmed landlord reporting that a tenant has a HUGE balance in their tenant ledger and they have no idea how to quickly fix it without editing each transaction. If this is you right now, relax, there’s a quick fix!

To adjust old rent charges, you can simply adjust the “move-in date” for this tenant to the date you want charges to begin, and then select “update accounting” which will adjust off historical charges you do not want to have on the tenant’s ledger.  After doing this, you can then adjust the move-in date a second time and reflect the actual date, without adjusting the accounting.  Click HERE for more detailed steps.