{"id":8595,"date":"2018-01-03T11:14:56","date_gmt":"2018-01-03T19:14:56","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=8595"},"modified":"2018-01-03T11:14:56","modified_gmt":"2018-01-03T19:14:56","slug":"tenant-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/tenant-satisfaction-survey\/","title":{"rendered":"What should I ask my renters on a Tenant Satisfaction Survey?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8597\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/What-to-ask-on-a-Tenant-Satisfaction-Survey.png\" alt=\"Tenant Satisfaction Survey\" width=\"560\" height=\"315\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/What-to-ask-on-a-Tenant-Satisfaction-Survey.png 560w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/What-to-ask-on-a-Tenant-Satisfaction-Survey-300x169.png 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/What-to-ask-on-a-Tenant-Satisfaction-Survey-352x198.png 352w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>The beginning of the year is a great time to recharge your professional life by taking a look at what\u2019s working and what can be improved with your rental business. \u00a0One of the most convenient ways to accomplish this task is to provide satisfaction surveys to your staff and your tenants. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tenant Satisfaction Surveys<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tenant surveys reveal what your renters really think about your property and management style. You can discover their perception of the community and neighborhood, amenities, customer service, maintenance, and management. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you ask and listen to your renters\u2019 feedback provided on a tenant survey, you will be able to increase renewal rates and improve occupancy at your properties. You will also have to opportunity to build your reputation in the community. \u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What To Ask on a Tenant Survey<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your renters will have the chance to provide anonymous feedback about your property and management. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a property manager or landlord you will have the chance to examine and change or maintain your behavior to improve your tenants\u2019 rental experience based on their feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can ask questions about the leasing experience, the interior and exterior of the property, management team, maintenance staff, and maintenance.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Consider asking questions to help you answer the following topics:<\/span><\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8599\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing.jpg\" alt=\"leasing experience\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing.jpg 900w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing-300x200.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing-768x512.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing-600x400.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/lease-signing-610x407.jpg 610w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/h3>\n<h3><span style=\"font-weight: 400;\">The Lease Experience<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How did you find the rental vacancy?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Was the staff helpful in explaining lease terms and conditions?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Did you feel like your personal information and money was handled securely?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How could the leasing process be improved?<\/span><\/li>\n<\/ul>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8601\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities.jpg\" alt=\"apartment amenities\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities.jpg 900w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities-300x200.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities-768x512.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities-600x400.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/apartment-amenities-610x407.jpg 610w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/h3>\n<h3><span style=\"font-weight: 400;\">The Property <\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How do you feel about the appearance and condition of the following areas of the property:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interior rooms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exterior features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Common areas<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Safety features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Community features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Parking<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are there any in-unit amenities that you wish you had but don\u2019t?<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Would you be willing to accept a rent-increase in exchange for this in-unit feature?<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8602\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team.jpg\" alt=\"property management team\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team.jpg 900w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team-300x200.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team-768x512.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team-600x400.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/management-team-610x407.jpg 610w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/h3>\n<h3><span style=\"font-weight: 400;\">Management Team<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is your perception of the management team in the following areas:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Availability<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responsiveness<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Problem resolution<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communication<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Friendliness<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Maintenance Staff<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is your perception of the management team in the following areas:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Availability<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responsiveness<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Problem resolution<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communication<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Friendliness<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8603\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2.jpg\" alt=\"rental property maintenance\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2.jpg 900w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2-300x200.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2-768x512.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2-600x400.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/01\/rental-property-maintenance-2-610x407.jpg 610w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/h3>\n<h3><span style=\"font-weight: 400;\">Maintenance<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you feel like maintenance and work orders are handled well?<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ease of submitting work orders<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work orders handled in a timely manner<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are just some topics you can cover in your tenant survey. It is important to remember length when conducting a survey. The longer the survey, the less likely it will be completed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It might be tempting to ask every question you have ever wanted to know in regards to your property and management but it could be more effective to keep it simple.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tenant Survey Format<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yes and no questions are the most straightforward to answer, but they won&#8217;t be much help when you are looking for <\/span><i><span style=\"font-weight: 400;\">how <\/span><\/i><span style=\"font-weight: 400;\">you can improve problem areas. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider a mix of open-ended questions and a rating scale for your tenant survey format. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A rating scale gives your tenants the option to select a single rating along an equally spaced continuum of possible choices, in fact, a lot of customer satisfaction surveys use <\/span><a href=\"https:\/\/www.surveymonkey.com\/mp\/likert-scale\/\"><span style=\"font-weight: 400;\">this type of rating scale to evaluate customer experience<\/span><\/a><span style=\"font-weight: 400;\"> and opinions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What Time of Year is Best for conducting tenant surveys?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Asking your tenants to participate in an annual \u00a0tenant survey, gives you an opportunity to administer multiple forms at once and compile all the data at one time.<\/span><\/p>\n<h3>How To Conduct Surveys<\/h3>\n<p><span style=\"font-weight: 400;\">Online surveys let you reach multiple tenants at once and are great for annual surveys at multifamily properties.There are several tools online that provide easy ways to conduct inexpensive surveys. Theses services offer useful reporting features to better analyze responses and take action. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies like <\/span><a href=\"https:\/\/www.surveymonkey.com\/\"><span style=\"font-weight: 400;\">Survey Monkey<\/span><\/a><span style=\"font-weight: 400;\"> give great advice on types of questions to ask, which responses are the most useful for your industry, and even have a free version to create and administer online surveys. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other options include paper surveys that are returned to you via mail in or drop off.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tenant Participation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A great way to get your tenants to provide valuable feedback on your tenant survey is to offer an incentive or reward to tenants who anonymously participate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Types of survey incentives could be rent discounts, gift cards, or raffle drawing for a new TV or tablet. \u00a0You also need to properly promote the survey and your incentive to get the best return on responses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key is to keep responses anonymous so you still get honest feedback from your tenants. \u00a0Whether you have a physical form that tenants fill out or use an online platform, you should be able to get anonymous participation. \u00a0You can provide participants with a code after participating that lets them confirm involvement without revealing their specific answers so they can be included in the reward<\/span><\/p>\n<h3>What To Do With The Information<\/h3>\n<p><span style=\"font-weight: 400;\">The time and energy you put into conducting your survey will only pay off if you actually use the feedback to improve your rental management, property and business. Surveys can help you evaluate your performance as a manager, landlord and property in order to stay competitive and keep occupancy high.<\/span><\/p>\n<hr \/>\n<h3>Related Reading For You:<\/h3>\n<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/what-owners-want-to-know-faq-from-rental-property-owners\/\">What Owners Want to Know &#8211; FAQ From Rental Property Owners<\/a><\/p>\n<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/unauthorized-pet\/\">My Tenant Has an Unauthorized Pet &#8211; Now What?<\/a><\/p>\n<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/owner-uses-relational-leadership\/\">How One Owner Uses Relational Leadership to Coach Tenants<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The beginning of the year is a great time to recharge your professional life by taking a look at what\u2019s working and what can be improved with your rental business. \u00a0One of the most convenient ways to accomplish this task is to provide satisfaction surveys to your staff and your tenants. Tenant Satisfaction Surveys Tenant [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":8597,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275],"tags":[9589,852],"class_list":["post-8595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-customer-service","tag-renter-tips","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with 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