{"id":3899,"date":"2015-10-09T09:42:32","date_gmt":"2015-10-09T16:42:32","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=3899"},"modified":"2016-12-27T14:05:11","modified_gmt":"2016-12-27T22:05:11","slug":"types-of-tenants-the-good-the-bad-and-the-ugly-part-4","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/types-of-tenants-the-good-the-bad-and-the-ugly-part-4\/","title":{"rendered":"Types of Tenants: The Good, The Bad, and The Ugly – Part 4"},"content":{"rendered":"

\"Tenant<\/a>Every renter brings their own personality traits when comes to different aspects of the landlord-tenant relationship, especially when it comes to communication styles. <\/span><\/p>\n

To help you prepare for what to expect from the renter demographic we are continuing a series of articles on <\/span>Types of Tenants: The Good, The Bad, & The Ugly<\/span><\/a>. This 4 part series explores the good, the bad, and the ugly types of tenant behavior when it comes to important terms of the landlord-tenant relationship like paying rent, following lease terms, maintaining the property and communicating effectively.<\/span><\/p>\n

Types of Tenants \u2013 Part 1 explored rent paying behavior<\/span><\/a> most often found in renters. \u00a0<\/span>Types of Tenants \u2013 Part 2 examined rule abiding behavior<\/span><\/a> and how different tenant personalities treat lease terms, property rules, and laws affects the landlord-tenant relationship.<\/span><\/p>\n

In Types of Tenants \u2013 Part 3 looked at\u00a0common\u00a0behaviors <\/a>when it comes to how a tenant will treat their rental home in regards to property maintenance, cleanliness, and property damage.<\/span><\/p>\n

In Part 4 of Types of Tenants: The Good, The Bad and The Ugly<\/em><\/strong> we will look at the most common types of tenant behavior when it comes to communicating with landlords and property managers.<\/span><\/p>\n

Types of Tenants – Part 4: Tenant Communication <\/strong><\/p>\n

Appropriate communication is a crucial factor in the landlord-tenant relationship. \u00a0Tenants are expected to report maintenance issues and voice concerns that relate to a property manager\u2019s responsibilities. \u00a0A good landlord or property manager needs to be receptive to tenant communication and respond appropriately and in a timely manner. \u00a0\u00a0<\/span><\/p>\n

A renter\u2019s communication style can range from courteous and appropriate to annoying or non-existent. \u00a0<\/span><\/p>\n

Good: The Communicator<\/b><\/p>\n

A good tenant will openly communicate with their property manager or landlord about any concerns or questions they experience during tenancy. \u00a0The communicator will inform management about any maintenance issues before they become an expensive problem. The communicator will also be available to answer a landlord\u2019s inquiry or notices as needed. \u00a0If any issues come up that affects their ability to pay rent on time, the communicator will be open about their situation.<\/p>\n

Bad: The Complainer<\/b><\/p>\n

There can be too much of a good thing, and a tenant that communicates too much can fall into the complainer category. \u00a0The complainer never seems to be satisfied with their rental property. \u00a0Whether the neighbors are too loud or weird smells are suddenly coming from the carpet, there is always a new urgent message from the complainer. \u00a0The complainer will deem their concerns the most important priority and may turn aggressive if their needs are not immediately addressed. \u00a0\u00a0The complainer can even take it a step further and start bossing around your other tenants, which can create animosity within your community.<\/p>\n

It can be difficult to evaluate the seriousness of a complainer\u2019s needs. \u00a0A complainer may be voicing concerns about property maintenance or other community related complaints regarding tenants or neighbors. \u00a0For property maintenance, you should provide effective ways for tenants to submit work orders that you can then assign a priority level. Your rental rules should outline the best way for a tenant to inform you of necessary property maintenance, complaints or emergency issues. \u00a0Requiring that a tenant submit written notifications through email correspondence or an online tenant portal<\/a> are great ways to prevent constant phone calls from a complaining tenant. \u00a0Providing information about what classifies an emergency can also help you mitigate after hours phone calls.<\/p>\n

Ugly: The Avoider<\/b><\/p>\n

Just like too much communication can be a bad tenant personality, zero communication is just as bad. \u00a0The avoider will go to great lengths to not talk with their property manager or landlord. \u00a0The avoider personality goes beyond a tenant that doesn\u2019t like to chit chat in the management office, but a tenant that does not relay important that directly affects the landlord-tenant relationship.<\/p>\n

Avoider tenant personalities tend to pop up when something goes wrong in the landlord-tenant relationship. \u00a0From a tenant\u2019s perspective it might seem easier to ignore a problem and not communicate it to their landlord, rather than face an awkward conversation.<\/p>\n

An avoider may fail to share with their property manager that :<\/p>\n