{"id":3742,"date":"2015-08-27T17:30:12","date_gmt":"2015-08-28T00:30:12","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=3742"},"modified":"2022-06-16T10:08:20","modified_gmt":"2022-06-16T17:08:20","slug":"stop-tenant-complaints-before-they-happen","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/stop-tenant-complaints-before-they-happen\/","title":{"rendered":"Stop Tenant Complaints Before They Happen"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/08\/bigstock-Cartoon-about-male-office-work-93568946.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-3743\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/08\/bigstock-Cartoon-about-male-office-work-93568946-300x287.jpg\" alt=\"Renter Complaints\" width=\"218\" height=\"209\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/08\/bigstock-Cartoon-about-male-office-work-93568946-300x287.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/08\/bigstock-Cartoon-about-male-office-work-93568946-600x574.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/08\/bigstock-Cartoon-about-male-office-work-93568946.jpg 900w\" sizes=\"(max-width: 218px) 100vw, 218px\" \/><\/a>Positively managing tenant related complaints contributes to your success as a property manager or landlord and helps you retain your best renters. \u00a0With each interaction that is handled appropriately, you build the foundation for a great relationship with your current tenants, which translate to less turnover, less vacancies, and more income. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you prepare you for future tenant interactions, here is a list of the most common\u00a0complaints tenants make about their property manager or landlord and what you can do to prevent them. \u00a0<\/span><\/p>\n<ol>\n<li><b> Poor Communication<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: \u00a0Tenants feel like management does not communicate their expectations and rules about the property.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: \u00a0Read through the lease with your tenant and address all the terms and conditions. \u00a0Send seasonal reminders of expectations regarding yard work and routine weather maintenance. \u00a0Perform quarterly or semi-annual inspections to check in with your tenant and talk about what they are doing right and wrong. \u00a0Give them an opportunity to ask questions or address concerns and explain anything they need to improve.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> Maintenance\/Work Orders<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: Lack of response or timely fix of maintenance issues<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: Give your tenants appropriate means of contacting you and ways to submit work orders. \u00a0Your p<\/span><a href=\"https:\/\/www.rentecdirect.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">roperty management software<\/span><\/a><span style=\"font-weight: 400;\"> should have a <\/span><a href=\"https:\/\/www.rentecdirect.com\/details\/tenant-portal\"><span style=\"font-weight: 400;\">tenant portal<\/span><\/a><span style=\"font-weight: 400;\"> where tenants can submit work orders online and property managers have the means of managing maintenance requests and coordinating vendors online. \u00a0\u00a0Explain in your lease how and who to contact about maintenance requests and work orders.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Learn more: <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/2015\/08\/feature-friday-why-every-renter-needs-a-tenant-portal\/\"><span style=\"font-weight: 400;\">Why Every Renter Needs a Tenant Portal<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b> Lack of Privacy<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: \u00a0Tenants can feel like they do not have any privacy because their landlord has access to their home and enters it too often.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: \u00a0Property managers and landlords are required to provide tenants with at least 24 hr notice before entering a rental for maintenance or routine site inspections. \u00a0Make sure your tenants actually receive your notice of your intent to enter the premises, a great way to do this is with a read receipt via email. \u00a0<\/span><\/li>\n<\/ul>\n<ol start=\"4\">\n<li><b> Poor Customer Service<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: \u00a0Tenants receive a rude response (or lack of response) about questions or issues regarding their property.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: Remember your tenants are your customer, and excellent service is the best way to retain your current customers. \u00a0Return calls quickly. \u00a0Address maintenance issues promptly. \u00a0Talk nicely to them, not down to them. \u00a0Make them feel good about choosing to do business with you.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Check out these tips for <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/2014\/10\/3-great-customer-service-skills-to-build-better-tenant-relationships\/\"><span style=\"font-weight: 400;\">Great Customer Service to Improve Tenant Relations<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><b> Deposits Reimbursement<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: \u00a0Tenants feel like landlords and property managers keep too much of their security deposit.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: \u00a0Provide your tenant with a move-out checklist, including the criteria in your move-out inspection report and the condition you expect to find your property after they vacate. \u00a0After they move out, return their deposit with an explanation of charges to their forwarding address. \u00a0If you are deducting charges, be clear about them and break down the work. \u00a0For example, instead of saying $100 for patching and painting the walls, break it down further, $10 for each 5 spots in the living room, $20 for the spot over the fireplace and $30 for paint and supplies. \u00a0The more specific you are, the less likely they will be able to dispute the charges. \u00a0And always use pictures to illustrate the damage.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Check out these awesome tips for <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/2015\/02\/how-to-help-your-tenants-get-their-security-deposit-back\/\"><span style=\"font-weight: 400;\">How to Help your Tenants Get Their Security Deposit Back <\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><b> Anxiety and cost of the rental application process<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Complaint<\/em>: \u00a0Tenants don\u2019t want to <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/2015\/08\/the-true-cost-of-renting-an-apartment\/\"><span style=\"font-weight: 400;\">pay application fees<\/span><\/a><span style=\"font-weight: 400;\"> and feel anxious during whole rental process while they are waiting for approval.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><em>Manage it<\/em>: \u00a0Clearly explain the purpose of the fees and deposits in a way that benefits the tenant. \u00a0For example, an application fee covers the cost of a background check so they know you are only renting to quality tenants and providing them with a safe home. \u00a0To ease anxiety, provide answers to applicants within 24 hrs. \u00a0Most<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.rentecdirect.com\/details\/tenant_screening.php\"> tenant screening services<\/a>\u00a0will<\/span><span style=\"font-weight: 400;\">\u00a0generate credit and background checks instantly.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Having the means of dealing with tenant complaints will ensure proper management of your properties. Handling tenant complaints appropriately and preventing them from happening altogether will create a positive landlord-tenant relationship and build your reputation as a great property manager in the community.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Positively managing tenant related complaints contributes to your success as a property manager or landlord and helps you retain your best renters. \u00a0With each interaction that is handled appropriately, you build the foundation for a great relationship with your current tenants, which translate to less turnover, less vacancies, and more income. \u00a0 To help you [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":3743,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275],"tags":[770,643],"class_list":["post-3742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-tenant-complaints","tag-tenant-tips","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stop 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