{"id":3338,"date":"2018-04-18T01:01:02","date_gmt":"2018-04-18T08:01:02","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=3338"},"modified":"2018-04-23T11:01:58","modified_gmt":"2018-04-23T18:01:58","slug":"tenant-surveys-what-to-ask-and-why","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/tenant-surveys-what-to-ask-and-why\/","title":{"rendered":"Tenant Surveys: What To Ask and Why"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9177 size-large\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/04\/Tenant-Surveys-600x343.png\" alt=\"Tenant Surveys\" width=\"600\" height=\"343\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/04\/Tenant-Surveys-600x343.png 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/04\/Tenant-Surveys-300x171.png 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/04\/Tenant-Surveys-610x349.png 610w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2018\/04\/Tenant-Surveys.png 700w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Tenant surveys can be used to evaluate your tenants\u2019 perception and experience with their rental property, the community and neighborhood, amenities, customer service, maintenance, and management.<\/p>\n<p>By asking and listening to your tenants feedback you will be able to increase occupancy, enhance your competitive position, evaluate personnel performance, and improve tenant retention.<\/p>\n<h3>What To Ask<\/h3>\n<p>Tenant surveys give your residents the opportunity to provide anonymous feedback about what it is like to rent from you. \u00a0As a property manager or landlord, you will have the chance to examine and\u00a0change or maintain your behavior to improve your tenants&#8217;\u00a0rental experience based on their feedback.<\/p>\n<p><strong>Consider asking questions about the following topics:<\/strong><\/p>\n<p><em><strong>The leasing experience<\/strong><\/em>:<\/p>\n<ul>\n<li>Ease and convenience of the leasing process<\/li>\n<li>Staff was helpful with explaining lease terms and conditions<\/li>\n<li>Personal information and money were handled securely<\/li>\n<\/ul>\n<p><em><strong>The property &#8211; interior and exterior:<\/strong><\/em><\/p>\n<ul>\n<li>Appearance and condition of the property<\/li>\n<li>Common areas<\/li>\n<li>Safety<\/li>\n<li>Amenities<\/li>\n<li>Community features<\/li>\n<li>Parking<\/li>\n<\/ul>\n<p><em><strong>Staff &#8211; management and maintenance:<\/strong><\/em><\/p>\n<ul>\n<li>Availability<\/li>\n<li>Responsiveness<\/li>\n<li>Problem resolution<\/li>\n<li>Communication<\/li>\n<li>Friendliness<\/li>\n<\/ul>\n<p><em><strong>Maintenance:<\/strong><\/em><\/p>\n<ul>\n<li>Ease of submitting work orders<\/li>\n<li>Maintenance requests were handled in a timely and appropriate\u00a0manner<\/li>\n<\/ul>\n<p>These are just some ideas for topics to consider when creating your own tenant satisfaction survey. \u00a0Each property, tenant, and management is unique\u00a0and will benefit from asking different types of questions.<\/p>\n<p>Remember to consider the length of your survey. \u00a0The less time it takes to respond and the easier it is it fill out, usually means you will get more input from respondents. \u00a0It might be tempting to ask every question you have ever wanted to know in regards to your property and management but it could\u00a0be more effective to keep it simple.<\/p>\n<h3>Survey Format: Types of Questions and Responses<\/h3>\n<p>While yes and no questions are the easiest to answer, they are also not very revealing about what areas need improvement and why. \u00a0Open-ended questions can expose\u00a0the most detail on a topic but sometimes respondents won&#8217;t take the time to give in-depth feedback. \u00a0The other problem with open-ended questions involves the time-consuming process of compiling actionable data. Try to limit open-ended questions to your most important topics and be specific with your questions.<\/p>\n<p>A rating scale gives your tenants the option to select a single rating along with an equally spaced continuum of possible choices, in fact, a lot of customer satisfaction surveys use <a href=\"https:\/\/www.surveymonkey.com\/mp\/likert-scale\/\">this type of rating scale to evaluate customer experience<\/a> and opinions.<\/p>\n<h3>When To Ask<\/h3>\n<p>Tenant surveys can be conducted annually for all current residents or during the exit process when a tenant is vacating the property.<\/p>\n<p><strong>There are a couple things to consider when asking at the end of lease term :<\/strong><\/p>\n<ol>\n<li>Tenants might not provide feedback because they are too busy during the move out process.<\/li>\n<li>Tenants might not provide feedback because they have nothing to gain from changes\u00a0that you will make in the future.<\/li>\n<\/ol>\n<p>Conducting an annual tenant survey gives you an opportunity to administer multiple forms at once and compile all the data at one time.<\/p>\n<h3>How To Get Tenants To Participate<\/h3>\n<p>While it can be frowned upon to provide incentives for getting reviews on external websites, offering an incentive or reward to tenants who anonymously participate in the survey is a good way to get your tenants to give you feedback. \u00a0Types of survey incentives could be rent discounts, gift cards, or raffle drawing for a new TV or tablet. \u00a0You also need to properly promote the survey and your incentive to get the best return on responses.<\/p>\n<p>The trick is to keep responses anonymous so you still get honest feedback from your tenants. \u00a0Whether you have a physical form that tenants fill out or use an online platform, you should be able to get anonymous participation. \u00a0You can\u00a0provide participants with a code after participating that lets them confirm involvement without revealing their specific answers so they can be included in the reward<\/p>\n<h3>How To Conduct Tenant Surveys<\/h3>\n<p>Online software provides easy ways to conduct inexpensive surveys that have powerful reporting features to better analyze responses and take action. \u00a0Companies like <a href=\"https:\/\/www.surveymonkey.com\/\" target=\"_blank\" rel=\"noopener\">Survey Monkey<\/a> give great advice on types of questions to ask, which responses are the most useful for your industry, and even have a free version to create and administer online surveys. Online surveys let you reach multiple tenants at once and are great for annual tenant surveys at multifamily properties. Other options include paper surveys that are returned to you via mail in or drop off.<\/p>\n<h3>What To Do With The Information<\/h3>\n<p>Surveys will only be as valuable as how you handle the information you receive. \u00a0Tenant surveys can help you evaluate your performance as a manager, landlord, and property in order to stay competitive and keep occupancy high.<\/p>\n<hr \/>\n<h3>Related Reading For You:<\/h3>\n<ul>\n<li><a class=\"yoast-link-suggestion__value\" href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-avoid-a-risky-rental-situation\/\" target=\"_blank\" rel=\"noopener\">How to Avoid a Risky Rental Situation<\/a><\/li>\n<li><a class=\"yoast-link-suggestion__value\" href=\"https:\/\/www.rentecdirect.com\/blog\/mistakes-pm-companies-make\/\" target=\"_blank\" rel=\"noopener\">The 5 Worst Mistakes Property Management Companies Make<\/a><\/li>\n<li><a class=\"yoast-link-suggestion__value\" href=\"https:\/\/www.rentecdirect.com\/blog\/10-reasons-why-your-tenants-need-renters-insurance\/\" target=\"_blank\" rel=\"noopener\">10 Reasons Why Your Tenants Need Renters Insurance<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tenant surveys can be used to evaluate your tenants\u2019 perception and experience with their rental property, the community and neighborhood, amenities, customer service, maintenance, and management. By asking and listening to your tenants feedback you will be able to increase occupancy, enhance your competitive position, evaluate personnel performance, and improve tenant retention. What To Ask [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":9177,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275],"tags":[569,568],"class_list":["post-3338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-landlord-advice","tag-property-manager-advice","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site 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