{"id":2761,"date":"2017-03-03T14:00:39","date_gmt":"2017-03-03T22:00:39","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=2761"},"modified":"2017-03-03T13:57:29","modified_gmt":"2017-03-03T21:57:29","slug":"temporarily-unavailable-what-it-really-means-for-your-business","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/temporarily-unavailable-what-it-really-means-for-your-business\/","title":{"rendered":"What Happened with the Amazon S3 Server Outage that Broke the Internet"},"content":{"rendered":"<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/02\/Amazon-Breaks-the-Internet-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6938\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/02\/Amazon-Breaks-the-Internet-1.png\" alt=\"amazon outage\" width=\"560\" height=\"315\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/02\/Amazon-Breaks-the-Internet-1.png 560w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/02\/Amazon-Breaks-the-Internet-1-300x169.png 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2015\/02\/Amazon-Breaks-the-Internet-1-352x198.png 352w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/a><\/p>\n<p><b>The Importance of Online Availability For Business<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In light of the recent <\/span><a href=\"http:\/\/www.usatoday.com\/story\/tech\/news\/2017\/02\/28\/amazons-cloud-service-goes-down-sites-scramble\/98530914\/\"><span style=\"font-weight: 400;\">Amazon S3 server outage<\/span><\/a><span style=\"font-weight: 400;\"> that put a huge portion of the internet offline, Rentec Direct is pleased to reassure you that your software remained online during the entire outage. \u00a0<\/span><\/p>\n<p>While websites worldwide were \u201cTemporarily Unavailable\u201d, Rentec Direct clients continued to have full access to the important features stored in the cloud-based software required to run their rental business. In fact, Rentec Direct reports a 100% uptime for the past 365 days!<\/p>\n<p>When your software company gives you 100% uptime, that means your business continues to run without any interruptions.<\/p>\n<p>Keep reading to find out more about uptime and what this means for you and your business.<\/p>\n<h3><b>What exactly happened to the Internet Outage caused by Amazon? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Amazon Web Services division <\/span><a href=\"https:\/\/status.aws.amazon.com\/\"><span style=\"font-weight: 400;\">announced<\/span><\/a><span style=\"font-weight: 400;\"> Tuesday that its S3 cloud service \u2014 which allows some of the internet\u2019s biggest websites and services to store data on the cloud \u2014 was experiencing \u201cerror rates\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/www.forbes.com\/sites\/ryanwhitwam\/2017\/02\/28\/amazon-s3-outage-has-broken-a-large-chunk-of-the-internet\/#b5c67dc4679b\"><span style=\"font-weight: 400;\">Ryan Whitwam at Forbes<\/span><\/a><span style=\"font-weight: 400;\">, Amazon S3 is used by <\/span><a href=\"https:\/\/techcrunch.com\/2017\/02\/28\/amazon-aws-s3-outage-is-breaking-things-for-a-lot-of-websites-and-apps\/\"><span style=\"font-weight: 400;\">more than 120,000 domains<\/span><\/a><span style=\"font-weight: 400;\"> across the world. Some of the major sites and services affected by the outage include Quora, Giphy, Instagram, IMDb, American Airlines, Imgur, and Slack. In some cases entire sites are offline, but in others it&#8217;s just parts of the service. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is, Amazon reported normal service operations after by the end of the day. You can check out the technical details published by Amazon that explains the outage here: <\/span><a href=\"https:\/\/aws.amazon.com\/message\/41926\/\"><span style=\"font-weight: 400;\">Summary of the Amazon S3 Service Disruption<\/span><\/a><\/p>\n<h3><b>Why didn\u2019t Rentec Direct get affected by the Amazon S3 outage while other property management software companies did? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nathan Miller, President of <\/span><a href=\"https:\/\/www.rentecdirect.com\/\"><span style=\"font-weight: 400;\">Rentec Direct<\/span><\/a><span style=\"font-weight: 400;\"> has the answer: \u201c<em>Rentec Direct utilizes Amazon services which traditionally are very reliable; however, we don&#8217;t bank on their stated uptime and we add in further redundancies to eliminate the possibility of outages like the one that happened earlier this week at Amazon. Rentec Direct utilizes technology which replicates data to secure data centers around the world. \u00a0This not only provides a superior level of reliability by protecting our service from failures like that, but also provides faster access to the data for property managers no matter where in the world they are located.<\/em><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p>&#8220;<em>While our three main competitors experienced errors during the Amazon server outage, Rentec Direct remained online giving property managers and landlords the most reliable software solution.<\/em>&#8221;<\/p>\n<h3><b>What exactly does \u201cTemporarily Unavailable\u201d mean for a website? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Have you ever tried to access your favorite website, only to be met with a \u201cserver error\u201d message or an extremely long page loading time? \u00a0Did it make you want to give up and take your business somewhere else online? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a customer website availability issues can be incredibly frustrating &#8211; especially if you are trying to conduct business or are dealing with a time sensitive issue. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a business, whose website is producing an error message, it can be equally frustrating, if not more. \u00a0For each second a website is unavailable, you run the risk of losing business and trust from your customers. \u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every company that conducts business online (which is almost everyone these days) understands the importance of website accessibility. \u00a0Your clients and customers need to be able to access your website in order to interact with and use your products or services. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Websites of today are increasingly more complex and depend on many critical parts to function properly. \u00a0If any part within the system breaks, your website can go \u201cdown\u201d, disrupting its availability. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reality of online services means every entity that uses and manages a website will eventually experience some sort of Internet downtime. Even some of the most used and trusted websites run into this issue, like the <\/span><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.slate.com\/blogs\/future_tense\/2013\/08\/14\/nyt_hack_new_york_times_website_down_unknown_if_cyberattack.html\">New York Times\u2019s experienced with their website<\/a>\u00a0a few years ago<\/span><span style=\"font-weight: 400;\">. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Website monitoring services help companies monitor their online availability and reduce downtime by tracking service interruptions and notifying users of any issues. Companies evaluate their performance with an uptime score, that reflects a percentage of how often a website is available to the public. \u00a0<\/span><\/p>\n<h3><b>What is uptime?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Uptime is a computer industry term used to describe the time in which a computer is operational. \u00a0For websites, uptime refers to the time a website is accessible and fully functioning. \u00a0Uptime is typically measured in terms of a percentile. \u00a0<\/span><\/p>\n<h3><b>What does it mean when a website goes down?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Websites and web services go down for several reasons including scheduled maintenance, coding errors, hardware issues, or even due to forces of nature. \u00a0<\/span><\/p>\n<h3><b>Why is uptime important?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Consider how it would affect your business if your website went down for an hour, a day, a week. \u00a0Would you cause pain or frustration to your clients? \u00a0Or worse- would your clients take their business to one of your competitors that seem to have more reliable online services. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Improving your website\u2019s uptime will build trust and loyalty within your client base and improve user experience. \u00a0\u00a0<\/span><\/p>\n<h3><b>How is uptime measured?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Website uptime is measured as a percentage of the amount of time a website is accessible and available for useage. \u00a0The time that the site is unavailable is called downtime. \u00a0<\/span><\/p>\n<p>A simple example of an uptime percentage would be if your website was offline for an hour every day, your site would be then be available for 23 hours out of every 24, giving it a daily uptime of 95.38%. \u00a0Uptime can be measured in daily, monthly or yearly percentages.<\/p>\n<h3><b>What is a good uptime figure?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Most businesses try to avoid all possible downtime and aim to achieve a high uptime percentage of 99% or higher. \u00a0In fact, a great uptime is measured by a \u201cfive nines\u201d reliability, or 99.999%. \u00a0<\/span><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A few decimal places of uptime is the difference between nearly 9 hours of downtime per year at 99.9% to about 5 minutes per year at 99.999%. Considering that every minute a business site is offline can be measured in eroded customer dissatisfaction and lost revenue, can your business afford to work with a hosting provider that is only 99.9% reliable?<\/span><\/p>\n<h3><b>What kind of uptime does Rentec Direct provide our clients? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Rentec Direct is pleased to announce that we have had 100% uptime recorded for the past 365 days (As of March 3, 2017).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a cloud based software company, eliminating possible downtime is extremely important and sometime we take very seriously. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our clients need to able to access the system and their accounts at anytime from anywhere. \u00a0Rentec Direct typically reports between a 99.99%-100% uptime every month. \u00a0Maintaining a 100% uptime means you were able to access tenant screening reports, market vacancies, receive online rent payments, process leases, follow up on maintenance requests, and complete accounting tasks. \u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Uninterrupted access was especially important for anyone who was finishing end of year reporting and submitting tax documents through Rentec Direct. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rentec Direct works with a third party service that monitors our website to verify availability and uptime as often as every minute from over 50 locations worldwide. \u00a0This type of verification allows Rentec Direct to be aware of any issues the moment it happens so the situation can be rectified quickly. <\/span><\/p>\n<h3><b>What does Rentec Direct\u2019s uptime mean for our clients?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">By providing you with 100% uptime, you can be assured unprecedented access to your property management software. \u00a0You can feel confident with your business objectives by providing your employees, owners and tenants reliable online services. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Importance of Online Availability For Business In light of the recent Amazon S3 server outage that put a huge portion of the internet offline, Rentec Direct is pleased to reassure you that your software remained online during the entire outage. \u00a0 While websites worldwide were \u201cTemporarily Unavailable\u201d, Rentec Direct clients continued to have full [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":6940,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,218],"tags":[7565,654,655],"class_list":["post-2761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-support","tag-amazon","tag-reliability","tag-website-uptime","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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