{"id":2133,"date":"2014-10-17T17:31:26","date_gmt":"2014-10-18T00:31:26","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=2133"},"modified":"2022-06-16T09:26:30","modified_gmt":"2022-06-16T16:26:30","slug":"3-great-customer-service-skills-to-build-better-tenant-relationships","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/3-great-customer-service-skills-to-build-better-tenant-relationships\/","title":{"rendered":"3 Great Customer Service Skills to Build Better Tenant Relationships"},"content":{"rendered":"

\"customer<\/p>\n

While going through the Rentec Direct Blog<\/a>\u00a0archives I stumbled upon a gem of a message written by the Rentec Direct’s President, Nathan Miller<\/a>, examining the importance of treating your tenant as a valued customer. \u00a0With years of customer service and public relations under my belt, the idea resonated deeply with me.<\/p>\n

“What is the #1 gripe from tenants these days we\u2019re hearing? \u00a0‘We are not treated with respect<\/em>‘. Property managers often forget that their customer is the tenant<\/strong>.[…] Make your customer love you and they will not go somewhere else.\u201d \u00a0-From \u20183 Critical Reasons Contributing to High Rental Vacancies<\/a>\u2019, Nathan Miller.\u00a0\u00a0<\/b><\/p><\/blockquote>\n

Whether you manage\u00a0a couple single-family homes or multi-unit properties, running a successful property management business is a full-time job. \u00a0With all that goes into the day-to-day in property management, a tenant\u2019s value in the rental equation can sometimes get overlooked. \u00a0\u00a0As Tom Bailey of Crystal Coast Realty & Home Service commented on my blog article about Tenant Welcome Packages, \u201cmore often than not I see property managers who act like they are doing tenants a favor to rent to them.<\/em>\u201d<\/p>\n

Although tenants might not qualify for the \u201ccustomer is always right\u201d idiom of the foodservice and retail industry, your tenant does deserve to be treated with respect. \u00a0Building this positive relationship starts with the first conversation and continues into the rental process and through tenancy. \u00a0A positive relationship with your tenant, in truth, should never end as they can always provide an outstanding word of mouth recommendation for future tenants who are considering renting from you, even after they vacate your property.<\/p>\n

There are few easy Customer Service Skills you can practice to build better tenant relations:<\/strong><\/p>\n

    \n
  1. Listen.<\/strong> \u00a0Active listening is one of the most important skills in customer service. \u00a0Understand your tenants’ comments and concerns to provide valuable feedback and solutions.<\/li>\n
  2. Responsiveness.<\/strong> Fast service is valued in every industry today. \u00a0Even if you cannot provide a solution or answer immediately, you should always acknowledge your tenant\u2019s needs as soon as possible. \u00a0If it\u2019s a simple question or a maintenance request, your tenant will appreciate being kept in the loop about the status of their concern.<\/li>\n
  3. Accommodate.\u00a0<\/strong>Provide solutions to your tenants\u2019 needs. \u00a0It\u2019s easy to get frustrated about late payments and damage to a property that could have been avoided through preventive maintenance. \u00a0Give tenants an opportunity to be good renters by providing convenient bill pay options and ways to submit work orders by using an online application like a Tenant Portal<\/a>.<\/li>\n<\/ol>\n

    Taking a moment to remember that your tenants are as much your customers and your owners will set the groundwork for building and maintaining a positive relationship. \u00a0A positive tenant relationship will lead to long-term tenants and\u00a0fewer vacancies. \u00a0You can find these and more great customer service skills from Zach Culter in his post, \u00a0\u201c6 Ways to Make Your Customer Service Better<\/a>\u201d for Enterpreneur.com<\/a>.<\/p>\n

    What customer service values have you implemented in your business to establish positive tenant relationships? \u00a0\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    While going through the Rentec Direct Blog\u00a0archives I stumbled upon a gem of a message written by the Rentec Direct’s President, Nathan Miller, examining the importance of treating your tenant as a valued customer. \u00a0With years of customer service and public relations under my belt, the idea resonated deeply with me. “What is the #1 […]<\/p>\n","protected":false},"author":17,"featured_media":9512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275],"tags":[24,29,294,575,302],"class_list":["post-2133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-landlords","tag-property-management","tag-property-managers","tag-tenant-relationships","tag-tenants","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\nBuild 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