{"id":15327,"date":"2021-06-03T16:42:47","date_gmt":"2021-06-03T23:42:47","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=15327"},"modified":"2021-06-03T16:42:47","modified_gmt":"2021-06-03T23:42:47","slug":"personal-safety-tips-for-real-estate-professionals","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/personal-safety-tips-for-real-estate-professionals\/","title":{"rendered":"Personal Safety Tips for Landlords, Property Managers &#038; Real Estate Professionals"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15340\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/06\/Personal-Safety-Tips-for-Landlords-Property-Managers-and-Real-Estate-Professionals.jpg\" alt=\"Personal Safety Tips for Landlords, Property Managers and Real Estate Professionals\" width=\"950\" height=\"558\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/06\/Personal-Safety-Tips-for-Landlords-Property-Managers-and-Real-Estate-Professionals.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/06\/Personal-Safety-Tips-for-Landlords-Property-Managers-and-Real-Estate-Professionals-300x176.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/06\/Personal-Safety-Tips-for-Landlords-Property-Managers-and-Real-Estate-Professionals-600x352.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/06\/Personal-Safety-Tips-for-Landlords-Property-Managers-and-Real-Estate-Professionals-768x451.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We tend to focus on protecting the safety of those around us &#8212; which is admirable &#8212; but our personal safety should also be a priority. And for those with occupations in the real estate industry, from sales to property management, there are inherent risks to health and safety. The good news is that these risks can be mitigated with a good safety strategy.\u00a0<\/span><\/p>\n<h2><strong>Conduct a Safety Assessment<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The first goal is to have an honest assessment of safety concerns in the workplace. We might know instinctively how to protect ourselves or watch for dangers, but we all have blind spots when it comes to our surroundings and routines. Conducting a safety assessment not only opens our eyes to any possible risks, but can also help us determine what steps are necessary if the need arises.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Part of making an assessment involves contemplating all the aspects of your occupation where you may encounter a situation or a person that could cause harm.\u00a0<\/span><\/p>\n<h2><strong>Times of Vulnerability<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">For a detailed safety assessment, it\u2019s important to figure out what those times of vulnerability are in your occupation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Common areas that you\u2019ve likely already addressed would be OSHA (Occupational Safety and Health Administration (OSHA) has mandated for things such as COVID-19 and injury protocols.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OSHA standards are required to maintain good working conditions that we\u2019ll address in the Safety Planning section below. But working in the real estate and rental industry brings up additional safety concerns that can leave you vulnerable to harm such as:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Showing a vacant rental<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Hosting an open house<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Lease signing appointments<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Property inspections<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rental inspections<\/span><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/crime-prevention-resources\/\"><span style=\"font-weight: 400;\">Gang and criminal activity<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Angry tenants<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Violence between tenants and guests<\/span><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/critter-prevention-animal-control-for-landlords\/\"><span style=\"font-weight: 400;\">Dogs and dangerous pets<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Winter darkness<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Evictions<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rent collections<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rentals with tenants that hoard<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rentals used for <a href=\"https:\/\/www.rentecdirect.com\/blog\/meth-house-warning-signs-and-prevention\/\">drug deals and meth houses<\/a><\/span><\/li>\n<\/ul>\n<h2><strong>Plan a Safety Strategy<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">After you\u2019ve written down the potential for harm in your assessment, it\u2019s time to put that information and your OSHA standards together into a comprehensive safety strategy for your organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on your assessment, create a safety manual binder (be sure to keep a digital copy online) with sections of each type of vulnerability, the protocols to follow to stay safe, and other information such as checklists and safety meeting handouts and attendance records.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before we dive into the rental industry specifics, be sure to implement the general OSHA recommended practices. <\/span><a href=\"https:\/\/www.osha.gov\/safety-management\"><span style=\"font-weight: 400;\">From their safety management page, OSHA states<\/span><\/a><span style=\"font-weight: 400;\">,\u00a0<\/span><\/p>\n<blockquote><p>The idea is to begin with a basic program and simple goals and grow from there. If you focus on achieving goals, monitoring performance, and evaluating outcomes, your workplace can progress along the path to higher levels of safety and health achievement.<\/p>\n<p>Employers will find that implementing these recommended practices also brings other benefits. Safety and health programs help businesses:<\/p>\n<p>Prevent workplace injuries and illnesses<br \/>\nImprove compliance with laws and regulations<br \/>\nReduce costs, including significant reductions in workers&#8217; compensation premiums<br \/>\nEngage workers<br \/>\nEnhance their social responsibility goals<br \/>\nIncrease productivity and enhance overall business operations<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">You can find core elements, tools, case studies, additional resources and download the recommended practices here:<\/span><\/p>\n<h2 style=\"text-align: center;\"><a href=\"https:\/\/www.osha.gov\/safety-management\"><span style=\"font-weight: 400;\">OSHA Recommended Practices for Safety and Health Programs<\/span><\/a><\/h2>\n<p><span style=\"font-weight: 400;\">With that in mind, your safety strategy should include holding routine safety meetings &#8212; even if you are a private landlord with no employees, take time at least monthly to review safety topics and make sure areas of concern have been addressed (such as replacing burnt out exterior lights).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In your safety strategy, consider if you need to invest in tools and equipment to help with safety measures such as a panic button and visible cameras and be sure to outline escape routes.\u00a0<\/span><\/p>\n<h2><strong>Personal Safety Tips for Landlords, Property Managers, and Real Estate Professionals<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The three most common threats are theft, verbal altercations, and physical assault.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Know that altercations with angry tenants are not premeditated and can likely be diffused with good communication and conflict resolution skills.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thefts are crimes of opportunity and therefore think about ways to secure your office and valuables.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although some theft is premeditated, predators intent on physical assault will do research and stake out the situation before choosing where and whom to victimize. Knowing this is powerful because you then have the opportunity to set the tone and take precautions to deter them away.\u00a0<\/span><\/p>\n<hr \/>\n<h3><strong><em>Set the Tone\u00a0<\/em><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Whether you are getting to know your tenants or working with a prospect, set the tone of confidence and control so a<\/span><span style=\"font-weight: 400;\">lways keep your cool and maintain a (friendly yet) professional persona.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Property managers, in particular, should be cautious when sharing personal information, but everyone working with the public should remember this as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Control your schedule &#8212; If someone asks for a 10a appointment, don\u2019t be afraid to say 10:15a works best for you. It\u2019s a subtle power dynamic trick that sets the tone of authority. You should also give them a clear indication of how long the appointment or showing will take.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In every interaction, avoid appearing passive but rather confident, and when necessary, even assertive. <\/span><span style=\"font-weight: 400;\">Use clear body language, tone of voice, eye contact, and posture to make sure those you are speaking with know that you would not make an easy target.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also set the tone in your marketing and on calls by informing that the area is popular and the home has large windows that allows in plenty of sunlight.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Greeting someone in person you should stand up from your chair or stand up on the porch or step. Then, either give them a strong handshake or a solid head nod to demonstrate strength and confidence.\u00a0<\/span><\/p>\n<hr \/>\n<h3><strong><em>Office Safety<\/em><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Your office should be a place of safety so create an environment that takes into account the different types of risks that might present themselves.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Put desk where you can view the door\/entry, walkway<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never indicate you are alone in the office<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t leave keys on the desk or hung near the door\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep cabinet doors locked and key hidden<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask for ID for all unknown delivery personnel\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t accept cash and have a \u2018no cash on premises\u2019 sign. An electronic alternative to cash payments such as <a href=\"https:\/\/www.rentecdirect.com\/blog\/rent-payment-option-for-money-orders\/\">PayNearMe<\/a>.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t advertise rent drop-off locations and consider switching to an <a href=\"https:\/\/www.rentecdirect.com\/blog\/online-rent-payment-systems\/\">online rent payment system<\/a>.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact the police if you receive threatening texts, calls, or social media messages. Submit separate reports for each incident so that if it escalates, the courts can treat it as a felony vs a misdemeanor. <\/span><\/li>\n<\/ul>\n<hr \/>\n<h3><em>Tips when Showing a Vacant Rental<\/em><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-show-an-apartment\/\">Showing a vacant rental<\/a> or home for sale is where most real estate professionals are the most vulnerable. A good practice is to r<\/span><span style=\"font-weight: 400;\">equire that you or your prospects fill out a guest register with their full name, address, phone number, email, and vehicle information. Then, c<\/span>opy, scan, or take a picture of the prospect\u2019s driver\u2019s license or ID card before entering the home.<\/p>\n<p><span style=\"font-weight: 400;\">Use active listening skills and ask open-ended questions. Don\u2019t be shy in digging in for more detailed answers. This shows that you are leading the interaction, but more importantly, allows you to suss out any contradictions. Look for stumbling on questions that should be easy to answer such as: \u2018What about the house caught your eye?\u2019 or \u2018How did you end up choosing this property?&#8217;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If at all possible, never go alone or host an open house alone, but in the event you must, here are some personal safety tips that can help keep you safe:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you can\u2019t have a buddy system and must go alone, inform someone you are going to the showing with a timeline of when you\u2019ll check back up with them after.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t park in the driveway but rather park your car in front of the property to avoid having your car blocked in.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep your car keys and cell phone with you at all times<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have your cell phone fully charged before every meeting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lock your handbag, purse, laptop case, or any important valuables in the trunk of your car.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you can\u2019t take someone with you to the showing, tell prospective tenants that it\u2019s possible a friendly neighbor might drop by &#8212; or that you are meeting another prospect after that appointment.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insist on and always have the prospect enter the home before you.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep the front door open and engage (extend) the deadbolt so that it can\u2019t be closed.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have all the curtains and blinds fully open in the home.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Walk behind them at all times, never giving them the opportunity to overtake you from behind.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid going with the prospects into basements, attics, outbuildings, etc.\u00a0\u00a0<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Check all rooms and areas before locking up and leaving.\u00a0<\/span><\/li>\n<\/ul>\n<hr \/>\n<h3><strong><em>Rental and Property Inspections<\/em><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">For rental and property inspections, many of the same principles apply when showing a vacant property. It\u2019s all about your safety.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For your personal safety, fix burnt-out or broken interior, exterior, and street lights immediately when noticed. <\/span><span style=\"font-weight: 400;\">Walk with confidence with your head up &#8211; not looking down at a cell phone.\u00a0<\/span><span style=\"font-weight: 400;\">Wear flat shoes and not high heels and w<\/span><span style=\"font-weight: 400;\">ear a name badge and\/or a reflective vest.<\/span><\/p>\n<hr \/>\n<h3><em><strong>Safety First!<\/strong><\/em><\/h3>\n<p><span style=\"font-weight: 400;\">Most importantly, trust your gut instinct. If your intuition is sending you warning signals, you can always give a reason why you need to cancel, can\u2019t meet with someone, or need to cut a meeting or showing short. Safety first!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hopefully, you won&#8217;t experience a verbal altercation, theft of property, or assault &#8212; but being prepared can increase your chances of staying safe.\u00a0<\/span><\/p>\n<hr \/>\n<h3><b>RELATED READING FOR YOU:<\/b><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-deal-with-problem-tenants\/\">5 Types of Problem Tenants and How to Deal With Them<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/a-landlords-guide-to-handling-difficult-people\/\">A Landlord&#8217;s Guide to Handling Difficult People<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/the-best-communication-tips-for-landlords-and-renters\/\">The Best Communication Tips for Landlords and Renters<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We tend to focus on protecting the safety of those around us &#8212; which is admirable &#8212; but our personal safety should also be a priority. And for those with occupations in the real estate industry, from sales to property management, there are inherent risks to health and safety. The good news is that these [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":15340,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,13882,13881],"tags":[17481,17483,17482,17479,810,17480],"class_list":["post-15327","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-landlord-tips","category-property-management-tips","tag-assault","tag-office-safety","tag-osha","tag-personal-safety","tag-safety","tag-theft","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Personal Safety Tips for Landlords, Property Managers &amp; Real Estate Professionals<\/title>\n<meta name=\"description\" content=\"We tend to focus on protecting the safety of those around us -- which is admirable -- but our personal safety should also be a priority. 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