{"id":15181,"date":"2021-05-07T15:38:41","date_gmt":"2021-05-07T22:38:41","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=15181"},"modified":"2022-06-16T15:30:26","modified_gmt":"2022-06-16T22:30:26","slug":"how-to-deal-with-problem-tenants","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/how-to-deal-with-problem-tenants\/","title":{"rendered":"5 Types of Problem Tenants and How to Deal With Them"},"content":{"rendered":"<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-deal-with-problem-tenants\/5-types-of-problem-tenants-and-how-to-deal-with-them\/\" rel=\"attachment wp-att-15184\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15184\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/05\/5-Types-of-Problem-Tenants-And-How-to-Deal-With-Them.jpg\" alt=\"problem tenants\" width=\"950\" height=\"558\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/05\/5-Types-of-Problem-Tenants-And-How-to-Deal-With-Them.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/05\/5-Types-of-Problem-Tenants-And-How-to-Deal-With-Them-300x176.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/05\/5-Types-of-Problem-Tenants-And-How-to-Deal-With-Them-600x352.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2021\/05\/5-Types-of-Problem-Tenants-And-How-to-Deal-With-Them-768x451.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Property management requires a lot of know-how and experience, especially when it comes to the less enviable aspects of the job.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only is it important to know <\/span><a href=\"https:\/\/www.multifamilyinsiders.com\/multifamily-blogs\/how-to-keep-tenants-happy-tips-to-make-the-good-ones-stay\"><span style=\"font-weight: 400;\">how to keep good tenants happy<\/span><\/a><span style=\"font-weight: 400;\">, but knowing how to deal with problem tenants is one of the most essential skills to have here. There will always be some tenants that never seem to be satisfied or turn out to be outright troublemakers after signing the lease agreement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, a thorough screening system can help to filter out the majority of problem tenants. While this does help, there are always unforeseen circumstances that might hit at any time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A security deposit helps in such cases; however, the first order of business is to check out the main types of problematic tenants. Let\u2019s begin looking at these categories first, and then, seeing if there\u2019s an overreaching solution for dealing with these cases:\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Deal With Problem Tenants\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Dealing with tenants who have certain issues can take some time. Since a manager should always be prepared, you\u2019d do well to look up the different types of problem tenants and how one can find solutions to their issues. The following categories apply to single-family rental homes, for the most part, but some property managers might also use them on mobile homes for sale or any other type of lease:\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Late Payers or Partial Payers\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One of the most common issues that property managers face is related to rent payments. Make it clear within the lease that late payments aren\u2019t tolerated.\u00a0Even with this expectation and a solid security deposit, there might still be late, partial, or even nonexistent rent payments from time to time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In these situations, be firm. Your lease should indicate what action will be taken. Most landlords will impose a late fee as a penalty for the late rent (this must be indicated in the lease agreement). <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/late-rent-fees\/\"><span style=\"font-weight: 400;\">Late fees for rent payments<\/span><\/a><span style=\"font-weight: 400;\"> are typically based on a reasonable percentage of the monthly rental rate (5-10%) or a flat fee.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you notice a pattern in one of your tenant\u2019s rent payments being consistently late, talk to them about it to find out if there\u2019s a reasonable explanation (for example the rent\u2019s due date and their payday do not line up ideally). Alternatively, can issue send a written \u201cpay or quit\u201d notice, telling the tenants that unless they pay the rent within the specified period of time, they must move out.\u00a0<\/span><\/p>\n<p><em><strong>Important Note:<\/strong><span style=\"font-weight: 400;\"> Keep in mind that laws surrounding late fees and the eviction process have been altered during the pandemic. This can make it a tough topic to navigate for landlords and renters alike. For more information for your area, check with a legal advisor.<\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">Discover more information related to the pandemic, and the eviction moratoriums:<\/span><\/em><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.rentecdirect.com\/blog\/what-the-cdc-eviction-ban-means-for-landlords-and-tenants\/\"><i><span style=\"font-weight: 400;\">What the CDC Eviction Ban Means for Landlords and Tenants<\/span><\/i><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.rentecdirect.com\/blog\/a-landlords-guide-to-rent-collection-late-payments-and-past-rent-debt\/\"><i><span style=\"font-weight: 400;\">A Landlord\u2019s Guide to Rent Collection | Late Payments and Past Rent Debt<\/span><\/i><\/a><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">2. Damaging DIYers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Another very common problem with tenants and renters is the matter of property damage. This includes unapproved improvements, negligence, and property abuse.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the old days, property managers used to go through each rental unit holding a clipboard and pen to record all the issues among the tenants. Consider using an <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/mobile-inspections-zinspector\/\"><span style=\"font-weight: 400;\">inspection application<\/span><\/a><span style=\"font-weight: 400;\">; these apps will cut your inspection time in half, and they also have a feature for taking pictures.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Taking pictures and videos will enable a property manager to archive \u2018before\u2019 pictures that they can use as proof for legal matters. You can also take current photos and upload pre-and-post tenancy photos to the inspection report. With this precaution, any kind of property damage will be apparent once you show the evidence at hand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There might also be debate around the issues of unapproved improvements. These include painting, shelving, installing new fixtures, simply hammering in nails, depending on the terms of your property\u2019s lease agreement. If the \u2018upgrade\u2019 isn\u2019t attractive, you might ask the tenant to repaint or repair it when their lease is up or withhold part of their damage deposit to restore the unit to its original condition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before deducting from a tenant\u2019s security deposit, or charging them for repairs, be sure you understand your state laws and local laws when it comes to security deposits. Additionally, verify that <\/span><span style=\"font-weight: 400;\">damage is more than regular wear and tear<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regularly inspect your rental units. Your lease should state that this will occur with proper notice; this will allow you to notice unauthorized updates or general property abuse. Finally, if the tenant simply refuses to fix their damage and won\u2019t pay for the repair cost either, you should have a clause about terminating the lease agreement. A \u2018Cure or Quit\u2019 notice is usually the one to include in the lease agreement beforehand.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Illegal Subletting<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Subletting isn\u2019t illegal per se. But it can be a lease-breaking activity if the landlord or property manager doesn\u2019t allow it. Now that we have services like Airbnb, too many people are taking advantage by booking rentals and passing them on for short-term vacations to other people.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some places might have a law against this practice. If the practice is legal in your property\u2019s area, you don\u2019t want multiple strangers will be using your property in a very short period of time. These guests would not face the same tenant screening with which you vet your renters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The same goes for long-term guests, unapproved roommates, or general subletting. Speak to your legal advisor about adding a clause to your lease that prevents unauthorized subletting or unapproved long-term guests. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Learn more about the pros and cons of subleasing: <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/a-landlords-guide-to-subleasing\/\"><span style=\"font-weight: 400;\">A Landlord\u2019s Guide to Subleasin<\/span><span style=\"font-weight: 400;\">g<\/span><\/a><\/p><\/blockquote>\n<h2><span style=\"font-weight: 400;\">4. Expert Complainers\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tenants have all the right to complain if something isn\u2019t working properly. But property managers should draw the line as soon as possible. If you\u2019re not careful in setting limits, certain kinds of people are all too eager to place constant calls and send outrageous requests.<\/span><\/p>\n<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/prioritize-maintenance-requests\/\"><span style=\"font-weight: 400;\">Prioritize your maintenance requests<\/span><\/a><span style=\"font-weight: 400;\"> to use your time efficiently. Just a few examples include tenants asking to increase the amount of hot water, fix a sticking door, etc. Many tenants can DIY these minor issues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you think they&#8217;re taking advantage of your eagerness, remember that while your rental must be legally habitable, you don&#8217;t have any legal obligations to immediately attend to every small issue. Furthermore, when the time comes to offer renewal incentives, consider whether you truly would like to renew a lease with this type of tenant.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. The Lawbreakers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are many rules that one has to follow when they rent a property. Signing the lease on an apartment means that a tenant has to agree to abide by these rules or risk eviction.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the most commonly broken rules is a no <a href=\"https:\/\/www.rentecdirect.com\/blog\/approve-pet-friendly-rentals\/\">pet policy<\/a>. Tenants might try to make you feel guilty about not allowing a beloved pet in the rental units, but remember to apply the same rules to all tenants to ensure fairness. Keep in mind that service animals do not count as pets.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your rental does allow pets, periodic inspections are necessary to ensure that they\u2019re not causing damage. Pet rent and pet training documentation can also serve to mitigate risk when renting to pet owners.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are several other types of lawbreakers that a property owner might encounter among their tenants. These include the ones who grow marijuana, sell drugs, use drugs, get drunk in public, or engaging in practices that are legally restricted in your area. If laws are being broken or you fear for your or other tenants\u2019 safety, call the police. Remember that even if a tenant is arrested, their lease does not become automatically void. A good attorney will help you with filing an eviction.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Practical Tips for Dealing With Problem Tenants<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you\u2019re familiar with the kind of problem tenants to look out for, it\u2019s time to read up on how to deal with them. Here are a few more tips to get you through a rough patch:\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Don\u2019t overlook the importance of tenant screening, but do some extra research<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tenant screening can tell you a lot about a potential tenant. But it doesn\u2019t account for several things. The financial conditions, personal situation, and emotional state of the tenant can lead to a lot of misunderstandings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re a landlord, start reviewing the most common kinds of problem tenants so that it would be easier to recognize them and take proper action before signing anything. Be sure to<\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/written-tenant-screening-criteria\/\"><span style=\"font-weight: 400;\"> create legal written tenant screening criteria<\/span><\/a><span style=\"font-weight: 400;\"> for your team, to ensure that you are evaluating each applicant with fair and unbiased criteria.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Dealing with damaged and unauthorized projects<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many tenants don\u2019t care about the property as it\u2019s not their own. Here are just a few ways to prevent tenants from wrecking the place with their indifference:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Write the lease properly and clearly:<\/b><span style=\"font-weight: 400;\"> Your biggest weapon against terrible tenants is the lease agreement between the two parties. Before anyone signs the document, make sure that it spells out all the expectations about maintenance. Be sure to go over the key lease points to ensure your tenants understand them. \u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Have a very detailed inspection before they move in:<\/b><span style=\"font-weight: 400;\"> Before you let any tenants move in, take photos or a video of each room from as many angles as possible. Date store these online. Photos will help you compare the condition of the property at the end of the lease term. This way, you can charge for all the damages in a legal manner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Perform routine inspections:<\/b><span style=\"font-weight: 400;\"> Don\u2019t just conduct inspections when the lease is up. Perform inspections seasonally or twice a year Inspect the unit and other parts of the property for any maintenance issues or the potential for damage. Review your pre-tenancy photos for comparison. Address the issues as soon as possible before more major damage occurs.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">3. Serve notice and evict according to your state\u2019s laws<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If evicting is the only option left, be sure to document all aspects of the process and your reasons for evicting. For instance, many tenants might say that they never got the letter asking for payment. You can get around these potential issues by utilizing Certified Mail. If you are pursuing eviction, make certain that you or your property manager is following the process exactly. Otherwise, you risk delaying the process, potentially allowing a renter to continue living on his property rent-free. Additionally, if you take any illegal eviction steps, you could end up owing your renters money.\u00a0<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Learn more about the eviction process: <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-long-eviction\/\"><span style=\"font-weight: 400;\">How Long Does an Eviction Take?<\/span><\/a><\/p><\/blockquote>\n<h2><span style=\"font-weight: 400;\">The Takeaway<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are several factors to consider when it comes to dealing with problem tenants. With the guidelines above, you should be able to navigate the delicate issues and come out strong in the end.<\/span><\/p>\n<hr \/>\n<h2>RELATED READING FOR YOU:<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/landlord-tenant-laws-rental-iq\/\" target=\"_blank\" rel=\"noopener noreferrer\">Landlord-Tenant Laws: Do You Know Your Rental IQ?<\/a><\/li>\n<li><a class=\"LinkSuggestion__Link-sc-1mdih4x-2 jZPuuT\" href=\"https:\/\/www.rentecdirect.com\/blog\/lease-renewal\/\" target=\"_blank\" rel=\"noopener noreferrer\">Should I Renew My Lease Agreement with My Tenant?<\/a><\/li>\n<li><a class=\"LinkSuggestion__Link-sc-1mdih4x-2 jZPuuT\" href=\"https:\/\/www.rentecdirect.com\/blog\/inspiring-and-useful-ted-talks-for-landlords\/\" target=\"_blank\" rel=\"noopener noreferrer\">Inspiring and Useful TED Talks for Landlords<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Property management requires a lot of know-how and experience, especially when it comes to the less enviable aspects of the job.\u00a0 Not only is it important to know how to keep good tenants happy, but knowing how to deal with problem tenants is one of the most essential skills to have here. There will always [&hellip;]<\/p>\n","protected":false},"author":85,"featured_media":15184,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,13882,13881],"tags":[585,17224,17223,17222,647],"class_list":["post-15181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-landlord-tips","category-property-management-tips","tag-bad-tenants","tag-damages","tag-late-rent","tag-problem-tenants","tag-tenant-issues","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Types of Problem Tenants and How to Deal With Them<\/title>\n<meta name=\"description\" content=\"There will always be some tenants that never seem to be satisfied or turn out to be outright troublemakers.\u00a0Learn how to deal with problem tenants.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-deal-with-problem-tenants\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Types of Problem Tenants and How to Deal With Them\" \/>\n<meta property=\"og:description\" content=\"There will always be some tenants that never seem to be satisfied or turn out to be outright 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