{"id":13426,"date":"2020-06-12T13:10:49","date_gmt":"2020-06-12T20:10:49","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=13426"},"modified":"2020-06-12T13:10:49","modified_gmt":"2020-06-12T20:10:49","slug":"best-practices-for-hiring-an-onsite-property-manager","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/best-practices-for-hiring-an-onsite-property-manager\/","title":{"rendered":"Best Practices for Hiring an Onsite Property Manager"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13429\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/06\/Best-Practices-for-Hiring-an-Onsite-Manager.jpg\" alt=\"Best Practices for Hiring an Onsite Manager\" width=\"950\" height=\"558\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/06\/Best-Practices-for-Hiring-an-Onsite-Manager.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/06\/Best-Practices-for-Hiring-an-Onsite-Manager-300x176.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/06\/Best-Practices-for-Hiring-an-Onsite-Manager-600x352.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/06\/Best-Practices-for-Hiring-an-Onsite-Manager-768x451.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Onsite property managers have an important role in property management. It is a unique occupation in that an onsite <a href=\"https:\/\/www.biggerpockets.com\/blog\/how-to-spot-a-great-property-manager\" target=\"_blank\" rel=\"noopener noreferrer\">property manager acts as a liaison<\/a> between an owner or property management company and the best interests of the community, of which they reside.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being the eyes and ears for your asset, hiring an onsite property manager is an important task. Choosing the right candidate effects tenant relations, vacancies and tenant turnover, profitability, reputation, and more.\u00a0\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Onsite Property Management Primer<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Apartments, condominiums, mobile home parks, and other communities typically have an onsite office (some call it a leasing office) with regular business hours staffed to collect rents, process property maintenance requests, and conduct the business needed to maintain the property and tenant concerns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike an on or off-site leasing office where employees live elsewhere, onsite property managers work in that office and live among the community as a resident.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Steps to Hiring an Onsite Property Manager\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Hopefully, your resident manager has stayed at the property for a very long time so that hiring an onsite property manager is a task you don\u2019t have to do often. Whether they have moved on to another opportunity within your organization or elsewhere, it\u2019s time to work the process to find a replacement.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">One &#8211; Review The Community Manager Job Description<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Because it\u2019s been a while between hiring, if you haven\u2019t been keeping the job description current, it\u2019s time to dust it off and give it another gander. Some questions to ask yourself as you review the job description.\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Does the description fit the current business and property needs?<\/span><\/li>\n<li>Had your resident manager acquired skills that you\u2019d like your new hire to have?<\/li>\n<li>Had the onsite manager perform additional tasks not previously listed?<\/li>\n<li>Are there any new amenities needing upkeep such as a clubhouse or swimming pool?<\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Two &#8211; Draft an Onsite Property Manager Job Posting<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not only are you attempting to attract a great onsite community manager, but also they need to be a team player within the organization and make a good resident. The job posting should speak to all three of those requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take the recently updated job description as your template and highlight the most important elements within the job posting. You can also add the entire job description as a supplemental attachment or link for them to review.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be sure to note the added spark you are looking for beyond the skills, education, and experience necessary. Let the candidates know exactly what you are looking for in a teammate and community manager such as friendliness, problem solver, organized, self-managed, or any other term that speaks to the qualities you feel best.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Treat the job posting as a piece of marketing. Outline why your community would be an ideal setting in which to live and work and don\u2019t forget to mention the amenities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, remember to include the candidate steps needed to apply such as required documentation and deadlines.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Three &#8211; Review Application Packets for Accuracy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Although you may have communicated with a candidate on the phone, or they might have visited the office for an application packet, how they respond to that application packet should be considered as part of your first impression.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When reviewing an onsite property management resume look for accuracy and thorough information, tidiness and readability, and clear communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you required supporting and supplemental information such as a list of references, cover letter, rental history, and the like, be sure that it was included. How they follow your application packet instructions is an indication of the care and attention they will bring to the deadlines, reports, documentation of the job requirements if hired.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Four &#8211; Call Every Employment, Character, and Rental Reference\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Hearing from others about your candidate can give you a broader perspective of their experiences, personality, and characteristics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You want your onsite property manager to live and work at that location for a long time. Employee turnover costs are higher for these positions and making the wrong choice can hurt your reputation as well as your profits.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rental references are vitally important because you want your resident manager to be a model tenant to set the tone for the community.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Five &#8211; Conduct a Background Check<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It is absolutely essential that within your application packet you have them sign an agreement for you to conduct a background investigation; including a credit check.<br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Some types of background reports:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> criminal\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">eviction<\/span><\/li>\n<li><span style=\"font-weight: 400;\">prior address search<\/span><\/li>\n<li><span style=\"font-weight: 400;\">SSN verification<\/span><\/li>\n<li><span style=\"font-weight: 400;\">credit reports<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Six &#8211; Conduct Interviews<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><strong>Phone Interviews<\/strong><br \/>\nIt\u2019s important not to rush the process. Conduct a phone interview first to hear their speaking voice, get acquainted, review any items of question on their application packet or resume. Keep it friendly and short with an understanding you will be conducting a second interview shortly (phone or in-person) and will reach out to them to coordinate if chosen for that round.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The second interview can be more in-depth about experiences, processes, run a few scenario questions by them to see how they think on their toes. Review anything that has come up in the background investigation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ask about rental and employment history and get a feel if they are seeking a job or a career in the industry. A few important questions to ask:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">What do you know about our organization (or community) and why they feel they would be a good fit.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Why were they attracted to an onsite property manager position?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Who would be living with them onsite? Here you can also ask about pets, vehicles, and other information geared toward the residency aspect of the job.\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Onsite, In-Person Interviews<\/strong><br \/>\n<span style=\"font-weight: 400;\">By the time you have in-person interviews, you\u2019ll be well acquainted and it can be a free flow of questions and answers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t be afraid to ask similar or the same questions as you\u2019ve asked previously to see if their replies are in line with what they said previously.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Walk the property with them, stop and discuss the requirements of the job, and check for understanding and engagement.\u00a0<\/span><\/p>\n<p><strong>Other Considerations<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">It might be appropriate to do a trial period for them to work in the office as an independent contractor for a few weeks prior to a full-hire. Especially if you are still vetting their background information and decision that they will make a good fit for the property and business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may also want to consider using personality and skills testing software or companies.<br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Final Thoughts<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Find the perfect fit is a process but one worth doing carefully. The right candidate and you\u2019ll see a boost in tenant satisfaction, lower vacancy rates, and a well-maintained property, which hopefully translates to higher profits.\u00a0<\/span><\/p>\n<hr \/>\n<h3>RELATED READING FOR YOU:<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-get-into-property-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Get Into Property Management<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/build-a-property-management-team\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Build a Property Management Team<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/what-does-a-property-manager-do\/\" target=\"_blank\" rel=\"noopener noreferrer\">What Does a Property Manager Do?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Onsite property managers have an important role in property management. It is a unique occupation in that an onsite property manager acts as a liaison between an owner or property management company and the best interests of the community, of which they reside.\u00a0\u00a0\u00a0\u00a0 Being the eyes and ears for your asset, hiring an onsite property [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":13429,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":1,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,13881],"tags":[15120,933,15119,13019],"class_list":["post-13426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-property-management-tips","tag-community-manager","tag-employees","tag-hiring","tag-onsite-property-manager","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best Practices for Hiring an Onsite Property Manager<\/title>\n<meta name=\"description\" content=\"Hiring a great onsite property manager is vital to your rental business. 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