{"id":12955,"date":"2020-04-06T16:54:55","date_gmt":"2020-04-06T23:54:55","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=12955"},"modified":"2020-08-05T15:38:46","modified_gmt":"2020-08-05T22:38:46","slug":"maintenance-covid-19","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/maintenance-covid-19\/","title":{"rendered":"Property Maintenance During COVID-19"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12962\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/04\/Property-Maintenance-During-COVID-19.jpg\" alt=\"Property Maintenance COVID-19\" width=\"950\" height=\"558\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/04\/Property-Maintenance-During-COVID-19.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/04\/Property-Maintenance-During-COVID-19-300x176.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/04\/Property-Maintenance-During-COVID-19-600x352.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2020\/04\/Property-Maintenance-During-COVID-19-768x451.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Property managers and landlords might be wondering what their responsibilities are when it comes to maintenance during COVID-19.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/how-to-stay-connected-while-social-distancing\/\"><span style=\"font-weight: 400;\">communicate with your tenants<\/span><\/a><span style=\"font-weight: 400;\"> how you are preventing the spread of COVID-19 at your properties and share best practices for maintaining a safe and healthy environment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your tenants will be looking to you for information on how to submit maintenance requests, how common areas are being managed and cleaned, <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/manage-rental-properties-remotely\/\"><span style=\"font-weight: 400;\">how to pay rent<\/span><\/a><span style=\"font-weight: 400;\">, and other important property information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be proactive with your outreach and <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/coronavirus-landlord-guide\/\"><span style=\"font-weight: 400;\">COVID-19 outbreak prevention and management<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><strong>Consider these actions for your property and tenants:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Post your updated cleaning policies in common areas.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Provide up-to-date contact information and inform tenants where they can find the most up-to-date information. (Social media is a great tool for this.)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Follow <\/span><a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/communication\/guidance-list.html?Sort=Date%3A%3Adesc\"><span style=\"font-weight: 400;\">CDC cleaning recommendations and social distancing guidelines<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Make sure your property is taking steps to follow your local <\/span><i><span style=\"font-weight: 400;\">Stay at Home<\/span><\/i><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">Shelter in Place<\/span><\/i><span style=\"font-weight: 400;\"> orders.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Routinely clean surfaces, especially high-touch areas.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Consider increasing your janitorial or cleaning schedule.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Offer hand sanitizer and additional cleaning supplies, if available, especially at multifamily properties.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h2>Resources for Landlords and Property Managers<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/coronavirus-resources-updated-for-landlords\/\"><span style=\"font-weight: 400;\">Top Real Estate COVID-19 Resources: Updated for Landlords and Property Managers<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/ultimate-state-guide-coronavirus\/\"><span style=\"font-weight: 400;\">The Ultimate State Guide to Coronavirus Information<\/span><\/a><\/li>\n<\/ul>\n<h2>Property Maintenance During COVID-19<\/h2>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/YiiAz0cdt3M\" width=\"1252\" height=\"704\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Property managers and landlords are tasked with addressing maintenance issues at their properties, to protect the property, prevent damage, and keep tenants safe. You must follow your state and local laws in regards to <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/implied-warranty-of-habitability\/\"><span style=\"font-weight: 400;\">habitability at your properties<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In light of social distancing requirements, however, you might need to change how you prioritize maintenance requests and how your vendors handle entering tenants\u2019 homes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Look to your state and local laws about required property maintenance and how to maintain the <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/implied-warranty-of-habitability\/\"><span style=\"font-weight: 400;\">implied warranty of habitability<\/span><\/a><span style=\"font-weight: 400;\"> at your properties.\u00a0<\/span><\/p>\n<p><strong>Consider the following when updating your maintenance policies during COVID-19:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Online maintenance requests<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Prioritize maintenance requests<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Essential vs non-essential repairs<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Social distancing during repairs<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Online Maintenance Requests<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The easiest way to safely collect and review maintenance requests is by offering your tenants a way to submit <a href=\"https:\/\/www.rentecdirect.com\/blog\/manage-rental-properties-remotely\/\">maintenance requests online<\/a>. Online maintenance requests give your renters an easy way to communicate maintenance issues by submitting a request and uploading a photo of the problem area.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an online maintenance request system in place, you can evaluate maintenance issues and determine how they will be handled, without needing to first see the issue in person. You can review requests, assign requests to vendors, and track the request while keeping your tenant informed of its progress.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Prioritize Maintenance Requests<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Try to prioritize your maintenance requests and address emergency maintenance right away. Follow your state and local laws about what essential services need to be fixed right away. This often includes safe access to water, heat, and plumbing.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Essential Repairs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Work with your tenants to determine what maintenance needs to be addressed right away and how it can be safely handled to keep your residents and maintenance personnel safe.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will also want to keep the safety of the property mind; for example, a leak that could create unsafe and expensive damage.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Social Distancing During Repairs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Create a maintenance plan for your team to safely enter your tenants\u2019 homes to perform necessary repairs. You should communicate this plan to your residents and your maintenance team.\u00a0<\/span><\/p>\n<p><strong>Consider the following precautionary measures:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Ask tenants to keep the required distance, per CDC guidelines, from any personnel while entering the home.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Have your maintenance team keep the same required distance from any tenants\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If possible, ask if tenants would be willing to stay in another room while repair work is being completed.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Provide protective gear for your maintenance team, including:<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Gloves<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Face covering or protective mask<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Booties to cover shoes<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">Consider asking anyone who enters your tenants\u2019 homes to take off shoes before entering the property, if the work or job allows them to do so safely.<\/span><\/li>\n<\/ul>\n<h2>Additional Safety Measures for Property Managers and Landlords<\/h2>\n<ol>\n<li><span style=\"font-weight: 400;\">Review CDC guidelines and OSHA requirements to ensure a safe and healthy work environment for you and your team.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Check-in with your insurance company to see if there are extra precautions or actions they are recommending at this time.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Speak with your attorney for further guidance on what is considered essential maintenance and how best to provide services to your renters in light of any <\/span><i><span style=\"font-weight: 400;\">Stay at Home<\/span><\/i><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">Shelter in Place<\/span><\/i><span style=\"font-weight: 400;\"> orders. You need to understand your requirements as a housing provider to provide a safe and habitable home for your renters while also preventing the spread of COVID-19 and keeping your residents safe.<\/span><\/li>\n<\/ol>\n<h2>Final Thoughts<\/h2>\n<p>During these challenging times, it is crucial to ensure that you have a plan in place before a major repair needs to be addressed. Proper planning and a full understanding of<span style=\"font-weight: 400;\"> CDC recommendations, combined with excellent communication, will allow you to care for your property and your tenants while<\/span><span style=\"font-weight: 400;\"> maintaining a safe and healthy environment for everyone involved.<\/span><\/p>\n<hr \/>\n<h2><b>RELATED READING FOR YOU:<\/b><\/h2>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/manage-rental-properties-remotely\/\">7 Online Tools for Managing Your Rental Properties Remotely<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/disaster-preparedness-for-rental-properties\/\">Disaster Preparedness for Your Rental Properties<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/ultimate-state-guide-coronavirus\/\">The Ultimate State Guide to Coronavirus Information: Plus District and Territories<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Property managers and landlords might be wondering what their responsibilities are when it comes to maintenance during COVID-19.\u00a0 You should communicate with your tenants how you are preventing the spread of COVID-19 at your properties and share best practices for maintaining a safe and healthy environment.\u00a0 Your tenants will be looking to you for information [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":12962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":3,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14497,275,13882,13881],"tags":[14291,14570,441,390],"class_list":["post-12955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-covid-19","category-education","category-landlord-tips","category-property-management-tips","tag-covid-19","tag-habitability","tag-maintenance","tag-vendors","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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