{"id":12767,"date":"2020-03-16T12:56:24","date_gmt":"2020-03-16T19:56:24","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=12767"},"modified":"2020-04-03T16:27:58","modified_gmt":"2020-04-03T23:27:58","slug":"rentec-direct-covid-19-update","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/rentec-direct-covid-19-update\/","title":{"rendered":"Rentec Direct Software and COVID-19 Update"},"content":{"rendered":"

\"rentec<\/span><\/p>\n

Rentec Direct is committed to our clients and employees. This commitment is especially true during these uncertain times, as news and updates unfold related to the global coronavirus pandemic.\u00a0<\/span><\/p>\n

The safety and wellbeing of our employees is a top priority, and we are implementing measures to give our team options to work remotely as needed. This allows us to provide our clients continued support with their software, so your rental management operations can run smoothly.\u00a0<\/span><\/p>\n

Rentec Direct Operations<\/h2>\n

Our goal is to keep our employees safe, and provide you with the support and tools you need to meet your business\u2019s needs and provide service to your tenants.<\/span><\/p>\n

The Rentec Direct Client Success Team<\/strong> is available via email at <\/span>success@rentecdirect.com<\/span><\/a> and by phone during normal business hours at 800-881-5139.\u00a0<\/span><\/p>\n

The Rentec Direct Development Team<\/strong> will continue to work on system updates and new features for you.\u00a0<\/span><\/p>\n

If you need to speak with a Product Advisor<\/strong>, please reach out to <\/span>info@rentecdirect.com<\/span><\/a>.<\/span><\/p>\n

Rentec Direct\u2019s Director of Client Experience<\/strong>, Janell, will continue to offer webinars and online learning opportunities for you. Check out the schedule here:\u00a0 <\/span>Rentec Direct Webinar Schedule<\/span><\/a><\/p>\n

We will continue to provide relevant information related to the <\/span>rental industry and COVID-19<\/span><\/a> on the Rentec Direct Blog<\/strong> and on our social media channels.\u00a0<\/span><\/p>\n

Related Reading: The Landlord Guide to COVID-19 – Outbreak Control Efforts<\/a><\/p><\/blockquote>\n

Considerations for Rentec Direct Landlords and Property Managers<\/h2>\n

Your software gives you the ability to remotely access your account details, so you and your team can accomplish business tasks as needed from a secure location. Now is the time to set up as much automation as possible, so you can handle any additional tenant and owner communications.<\/span><\/p>\n

Online Rent Payments<\/h2>\n

Remind any tenants that still pay rent via check about <\/span>online rent payment options available in the Tenant Portal<\/span><\/a>. Tenants can pay rent with a direct bank transfer (ACH) or via debit or credit card.\u00a0<\/span><\/p>\n

Learn how to set up <\/span>Online Rent Payments for Tenants<\/span><\/a> (Schedule EasyPay Merchant Transactions for Tenants)<\/span><\/p>\n

Make a Plan for Tenant Requests<\/h2>\n

Make a plan now about how you will handle tenant communication about rent payments, maintenance, or expiring lease agreements. You should also consider how you will handle a higher than average call volume, especially as the first of the month approaches.\u00a0<\/span><\/p>\n

Adjusting Late Fees or Convenience Fees<\/h2>\n

If you choose to adjust your late fees or convenience fees for your tenants, follow these tips for accomplishing these tasks in your Rentec Direct account:\u00a0<\/span><\/p>\n