{"id":11890,"date":"2021-09-01T10:45:48","date_gmt":"2021-09-01T17:45:48","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=11890"},"modified":"2021-09-01T15:01:30","modified_gmt":"2021-09-01T22:01:30","slug":"build-a-property-management-team","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/build-a-property-management-team\/","title":{"rendered":"How to Build a Property Management Team"},"content":{"rendered":"<p><a href=\"https:\/\/www.rentecdirect.com\/blog\/build-a-property-management-team\/how-to-build-a-property-management-team-1\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15679 size-full\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1.jpg\" alt=\"property management team\" width=\"950\" height=\"558\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1-300x176.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1-600x352.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1-768x451.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Owning a rental property is a great way to earn money on the side. In time, one rental unit might even turn into several and replace your main income entirely. Of course, a significant part of a landlord\u2019s job is making sure the property is in good shape and that new and prospective tenants have a point of contact for questions and rent and <a href=\"https:\/\/www.rentecdirect.com\/blog\/long-term-maintenance\/\">maintenance issues<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These demands on a landlord\u2019s time can eat into their sense of independence. Hiring a property management company is the answer for many rental property owners. But for those that want to take on a more hands-on approach, a better option may be to build your own team to assist with the many tasks of property management. <a href=\"https:\/\/www.rentecdirect.com\/blog\/what-does-a-property-manager-do\/\">Becoming a property manager<\/a> in your state and building this team takes work, but the payoff is the ability to grow your portfolio while providing essential services for other landlords and their tenants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to launch a property management team of your own? Here\u2019s how to build one.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Hire Driven and Knowledgeable Professionals<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can\u2019t hire <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/ask-hiring-property-manager\/\"><span style=\"font-weight: 400;\">just anybody to manage properties<\/span><\/a><span style=\"font-weight: 400;\">. Your team should have a solid amount of relevant experience, but they should also possess soft skills like attention to detail, a strong work ethic, excellent communication skills, and a good attitude.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you reach out to find experienced members of the community, remember the core functions of your property management team and use them to steer your search. You\u2019ll typically need individuals with backgrounds in the following areas:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performing rent collection<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adjusting lease terms as necessary<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Finding and vetting new tenants<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Drawing up legally compliant leases<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Evicting tenants if it becomes necessary<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performing onsite repairs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintaining the property and green spaces<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performing bookkeeping and staying organized<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Filling these roles means finding individuals with experience in the rental property and real estate industries, who have excellent people skills and who are willing to continue educating themselves on the legal and practical side of maintaining rental properties.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Have a Great Contractor on Standby<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">No landlord enjoys fielding calls about broken appliances or requests for emergency repairs. That\u2019s why every property management team needs a <a href=\"https:\/\/www.rentecdirect.com\/blog\/a-5-step-approach-to-a-successful-vendor-list-infographic\/\">reliable contractor<\/a> or team of contractors on standby or as a reliable part of their team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re just beginning your search, you can look for contractors through local listings or by word of mouth. You might also<\/span><a href=\"https:\/\/www.moneycrashers.com\/find-good-contractor-home-improvement\/\"><span style=\"font-weight: 400;\"> consider giving your insurance company a call<\/span><\/a><span style=\"font-weight: 400;\">, as they probably have relationships with trustworthy contractors in your area and have already screened them.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Implement an Organization System<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s easy to get wrapped up in the hiring and team-building processes and forget you must also lead by example. Critically, that includes your approach to getting and staying organized.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you bring a new team into an environment that has clutter everywhere and client files scattered to the four winds, your team is likely to follow suit. A good system for your new property management organization should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A regularly updated employee handbook<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Emergency procedures and preparedness plans<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Up-to-date <\/span><a href=\"https:\/\/www.catrentalstore.com\/en_US\/blog\/business-plan-tips.html\"><span style=\"font-weight: 400;\">business plan with financial projections<\/span><\/a><span style=\"font-weight: 400;\"> and research<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comprehensive contact information for all parties, including contractors, vendors, management, and employees<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clear and intuitive locations for sorting and storing incoming and outgoing mail, invoices, tenant documents, and everything else your team needs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You will also need to build an office environment that is conducive to concentration and pleasant to spend time in. Several studies confirm work environment <\/span><a href=\"https:\/\/info.workinstitute.com\/hubfs\/2019%20Retention%20Report\/Work%20Institute%202019%20Retention%20Report%20final-1.pdf\"><span style=\"font-weight: 400;\">is a high-ranking factor<\/span><\/a><span style=\"font-weight: 400;\"> when it comes to employee turnover.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Choose the Right Software<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Though this is part of getting organized, it deserves a mention. Software and apps make the world go \u2018round, including property management. Choosing the right accounting and operations software is just as critical to your organizational abilities as keeping your physical records and office space neat and tidy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ideal software solution will include features like organization for vendor and employee contact information, general document storage, guidance for tax compliance, budgeting tools, and leasing management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Landlords should also give thought to employees\u2019 ability to <\/span><a href=\"https:\/\/www.rentecdirect.com\/features\"><span style=\"font-weight: 400;\">access software across multiple platforms<\/span><\/a><span style=\"font-weight: 400;\">. Not every property management organization software solution keeps mobility in mind, but the ones that do allow you and your representatives to set up accounts for each member of the team.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Develop a Customer Service Mindset<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As a landlord, you are, fundamentally, in business to serve others. Presiding over rental properties is a great way to earn a living, but don\u2019t let that distract you from the fact that people count on you for housing and timely responses when they need help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take this responsibility seriously by <\/span><a href=\"https:\/\/www.rentecdirect.com\/blog\/3-great-customer-service-skills-to-build-better-tenant-relationships\/\"><span style=\"font-weight: 400;\">developing a customer-first mindset<\/span><\/a><span style=\"font-weight: 400;\"> and training your property management team on it. Customer service mindsets come with some especially important reminders for landlords.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure tenants know you take privacy seriously. Ensure members of your team provide at least 24 hours\u2019 notice before entering one of your rental units.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensure quick response times are a top priority for your team, including on weekends. Train your team to remain polite and civil no matter how the conversation goes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be fair when it comes to security deposit amounts and refunds. Avoid overly punitive policies and confusion over expectations. Provide a clear move-out checklist for each tenant. If you need to charge a tenant for damage, itemize the deposit deduction for transparency and be realistic about the costs to ameliorate the issue.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Another crucial reminder is to make sure you have clearly defined job roles. Your team won\u2019t be able to deliver the stellar customer service your tenants deserve if there is redundancy or uncertainty over who responds to calls, escalates issues or performs other management duties.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Don\u2019t Stop Networking and Improving<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Finally, remember to continue networking and making connections with other professionals who may make great additions to your team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of all at once, you might choose to build your property management team slowly as your business ramps up. If so, you\u2019ll need additional driven individuals over time who can step in and respond to tenant problems and maintain your properties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After that, take the pulse of your team regularly. See if they have feedback or if there are other tools they could use to make their lives \u2014 or your tenants&#8217; lives \u2014 easier.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Building a property management team requires that you have access to professionals whose experience and knowledge complement yours. Stay involved and interested, and your team will stick with you for the long haul.<\/span><\/p>\n<hr \/>\n<h3>RELATED READING FOR YOU:<\/h3>\n<ul>\n<li><a class=\"LinkSuggestion__Link-sc-1mdih4x-2 jZPuuT\" href=\"https:\/\/www.rentecdirect.com\/blog\/the-importance-of-vendor-screening-for-landlords\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Importance of Vendor Screening for Landlords<\/a><\/li>\n<li><a class=\"LinkSuggestion__Link-sc-1mdih4x-2 jZPuuT\" href=\"https:\/\/www.rentecdirect.com\/blog\/mobile-home-parks\/\" target=\"_blank\" rel=\"noopener noreferrer\">A Refreshing Perspective on Mobile Home Parks<\/a><\/li>\n<li><a class=\"LinkSuggestion__Link-sc-1mdih4x-2 jZPuuT\" href=\"https:\/\/www.rentecdirect.com\/blog\/a-landlords-guide-to-handling-difficult-people\/\" target=\"_blank\" rel=\"noopener noreferrer\">A Landlord&#8217;s Guide to Handling Difficult People<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Owning a rental property is a great way to earn money on the side. In time, one rental unit might even turn into several and replace your main income entirely. Of course, a significant part of a landlord\u2019s job is making sure the property is in good shape and that new and prospective tenants have [&hellip;]<\/p>\n","protected":false},"author":52,"featured_media":15679,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":7,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,13882,13881],"tags":[7787,29],"class_list":["post-11890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-landlord-tips","category-property-management-tips","tag-new-property-manager","tag-property-management","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Build a Property Management Team<\/title>\n<meta name=\"description\" content=\"Want to take a hands-on approach as your porfolio expands? 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Here\u2019s how to build one.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rentecdirect.com\/blog\/build-a-property-management-team\/\" \/>\n<meta property=\"og:site_name\" content=\"Rentec Direct Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rentecdirect\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-01T17:45:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-01T22:01:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/11\/How-to-Build-a-Property-Management-Team-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"950\" \/>\n\t<meta property=\"og:image:height\" content=\"558\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Holly Welles\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/HollyAWelles\" \/>\n<meta name=\"twitter:site\" content=\"@rentec\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Holly Welles\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/\"},\"author\":{\"name\":\"Holly Welles\",\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/#\\\/schema\\\/person\\\/a8fd96342c17b1e61658b96725464d86\"},\"headline\":\"How to Build a Property Management Team\",\"datePublished\":\"2021-09-01T17:45:48+00:00\",\"dateModified\":\"2021-09-01T22:01:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/\"},\"wordCount\":1105,\"commentCount\":5,\"publisher\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/How-to-Build-a-Property-Management-Team-1.jpg\",\"keywords\":[\"new property manager\",\"property management\"],\"articleSection\":[\"Education\",\"Landlord Tips\",\"Property Management Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/\",\"url\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/\",\"name\":\"How to Build a Property Management Team\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/build-a-property-management-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/How-to-Build-a-Property-Management-Team-1.jpg\",\"datePublished\":\"2021-09-01T17:45:48+00:00\",\"dateModified\":\"2021-09-01T22:01:30+00:00\",\"description\":\"Want to take a hands-on approach as your porfolio expands? 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