{"id":10791,"date":"2019-04-25T15:52:52","date_gmt":"2019-04-25T22:52:52","guid":{"rendered":"https:\/\/www.rentecdirect.com\/blog\/?p=10791"},"modified":"2019-04-25T15:52:52","modified_gmt":"2019-04-25T22:52:52","slug":"webinar-recap-tenant-questions","status":"publish","type":"post","link":"https:\/\/www.rentecdirect.com\/blog\/webinar-recap-tenant-questions\/","title":{"rendered":"Webinar Recap: Coffee Break with Rentec Direct &#8211; Tenant Questions"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10793\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar.jpg\" alt=\"Coffee Break Tenant Topic Webinar\" width=\"1280\" height=\"720\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar.jpg 1280w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar-300x169.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar-768x432.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar-600x338.jpg 600w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar-1080x608.jpg 1080w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><b>Access the webinar recording here:\u00a0<\/b><a href=\"https:\/\/app.livestorm.co\/rentec-direct\/coffee-break-with-rentec-direct?utm_source=Livestorm+company+page\">Coffee Break Webinar &#8211; Tenants<\/a><\/p>\n<p><span style=\"font-weight: 400;\">This week, Rentec Direct hosted the first Coffee Break Webinar for Rentec Direct clients to learn and explore Tenant Operations with their property management software. \u00a0This fun and value packed webinar was presented by Janell and Kathryn, from your Rentec Direct Client Experience and Success Teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.rentecdirect.com\/blog\/coffee-break-webinars\/\">The Coffee Break Webinars<\/a> are a casual forum for you to chat with your Success Team and Client Experience Team to discover answers to some of your burning questions.<\/span> <span style=\"font-weight: 400;\">Once a month, you will find Janell and Kathryn from Rentec Direct, available live to answer questions and show you tips and tricks for working within your property management software.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To kick off the Coffee Break Webinars, Janell and Kathryn focused on client questions related to Tenants. Check out the recording of the live webinar above to get access to top tenant related tools from Rentec Direct. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">You\u2019ll find answers to tenant related questions like: <\/span><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Can my tenants call Rentec Direct for help? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">How does the Tenant Portal work?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">When a tenant moves in, when can they start making electronic rent payments? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">How do I stop automatic rent payments after a tenant moves out?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">How do I deny an applicant based on information found in a Tenant Screening report?<\/span><\/li>\n<\/ul>\n<p><b>Access the webinar recording here:\u00a0<a href=\"https:\/\/app.livestorm.co\/rentec-direct\/coffee-break-with-rentec-direct?utm_source=Livestorm+company+page\">Coffee Break Webinar &#8211; Tenants<\/a><\/b><\/p>\n<h2>Topics Covered<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenant Support <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenant Portal<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenant EasyPay: How to Start\/Stop<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Best Practices For Denying Applicants<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenant Statements &amp; Invoices<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Printable Rental Application<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adding Secondary Future Co-Renters<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Group Email &amp; Text Messaging Tenants<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coffee Talk Stories<\/span><\/li>\n<\/ul>\n<h2>Helpful Links<\/h2>\n<ul>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/231847-denial-letter-adverse-action-notice-for-public-r;\"><span style=\"font-weight: 400;\">Applicant Denial Letter (Adverse Action Letter)<\/span><\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/0B_dfx7SP1rj4R0dYY0xBek1ySTg\/view\"><span style=\"font-weight: 400;\">Printable Generic Rental Application<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/topics\/32528-tenant-operations\"><span style=\"font-weight: 400;\">Tenant Operations Help Articles<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/820686-enforcing-full-rental-payments-via-the-tenant-port\"><span style=\"font-weight: 400;\">Enforcing Full Rent ePayments<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/194499-tenant-portals\"><span style=\"font-weight: 400;\">Tenant Portals<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/504607-printing-a-tenant-statement\"><span style=\"font-weight: 400;\">Printing Tenant Statements<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/194536-add-roommates-secondary-tenants-co-renters\"><span style=\"font-weight: 400;\">Adding Roommates &amp; Co-Renters<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/253295-group-messaging\"><span style=\"font-weight: 400;\">Group Messaging<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.rentecdirect.com\/knowledgebase\/articles\/840822-sending-text-messages-sms\"><span style=\"font-weight: 400;\">Text Messaging<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<h2>NEED HELP?<\/h2>\n<p>Webinar Questions:<\/p>\n<p style=\"padding-left: 30px;\"><strong>Janell:<\/strong>\u00a0\u00a0<a href=\"mailto:j@rentecdirect.com\">j@rentecdirect.com<\/a><\/p>\n<p>Account Questions:<\/p>\n<p style=\"padding-left: 30px;\"><strong><em>Client Support<\/em><\/strong>: Monday \u2013 Friday, 6am \u2013 5pm, Pacific,<\/p>\n<p style=\"padding-left: 30px;\"><em><strong>Phone<\/strong><\/em>: 800-881-5139 x2<\/p>\n<p style=\"padding-left: 30px;\"><em><strong>Email<\/strong><\/em>: success@rentecdirect.com<\/p>\n<hr \/>\n<h2>UPCOMING WEBINARS<\/h2>\n<p>For a schedule of upcoming webinars,\u00a0<a href=\"https:\/\/www.rentecdirect.com\/blog\/webinar-series\/\">click here<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10792\" src=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/Upcoming-Promo-Tracking-Maintenance-on-Rentals.jpg\" alt=\"Tracking Maintenance Rentec Direct\" width=\"950\" height=\"250\" srcset=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/Upcoming-Promo-Tracking-Maintenance-on-Rentals.jpg 950w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/Upcoming-Promo-Tracking-Maintenance-on-Rentals-300x79.jpg 300w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/Upcoming-Promo-Tracking-Maintenance-on-Rentals-768x202.jpg 768w, https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/Upcoming-Promo-Tracking-Maintenance-on-Rentals-600x158.jpg 600w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/p>\n<p><iframe loading=\"lazy\" title=\"Rentec Direct events | Livestorm\" src=\"https:\/\/app.livestorm.co\/rentec-direct\/upcoming?limit=3\" width=\"100%\" height=\"400\" frameborder=\"0\"><\/iframe><\/p>\n<hr \/>\n<p>Related Reading For You:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/tenant-portal-webinar-recap\/\">Webinar Recap: Introducing Your Residents to the Tenant Portal<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/webinar-recap-custom-forms-and-esignatures\/\">Webinar Recap: Custom Forms and eSignatures with DocuSign<\/a><\/li>\n<li><a href=\"https:\/\/www.rentecdirect.com\/blog\/webinar-recap-accounting-and-reconciliation-with-rentec-direct\/\">Webinar Recap: Accounting and Reconciliation with Rentec Direct<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Access the webinar recording here:\u00a0Coffee Break Webinar &#8211; Tenants This week, Rentec Direct hosted the first Coffee Break Webinar for Rentec Direct clients to learn and explore Tenant Operations with their property management software. \u00a0This fun and value packed webinar was presented by Janell and Kathryn, from your Rentec Direct Client Experience and Success Teams. [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":10793,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"iawp_total_views":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[275,11616],"tags":[302,11499],"class_list":["post-10791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-webinars","tag-tenants","tag-webinars","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar Recap: Coffee Break with Rentec Direct - Tenant Questions<\/title>\n<meta name=\"description\" content=\"Check out the recording of the live Coffee Break webinar above to get access to top tenant related tools from Rentec Direct.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rentecdirect.com\/blog\/webinar-recap-tenant-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Recap: Coffee Break with Rentec Direct - Tenant Questions\" \/>\n<meta property=\"og:description\" content=\"Check out the recording of the live Coffee Break webinar above to get access to top tenant related tools from Rentec Direct.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rentecdirect.com\/blog\/webinar-recap-tenant-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Rentec Direct Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rentecdirect\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/facebook.com\/rentecdirect\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-25T22:52:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rentecdirect.com\/blog\/wp-content\/uploads\/2019\/04\/YouTube-Thumbnail_-Coffee-Break-Webinar.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kaycee Miller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/thatrentergirl\" \/>\n<meta name=\"twitter:site\" content=\"@rentec\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kaycee Miller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/webinar-recap-tenant-questions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/webinar-recap-tenant-questions\\\/\"},\"author\":{\"name\":\"Kaycee Miller\",\"@id\":\"https:\\\/\\\/www.rentecdirect.com\\\/blog\\\/#\\\/schema\\\/person\\\/735d8e6faac25da39520310d459c0417\"},\"headline\":\"Webinar Recap: Coffee Break with Rentec Direct &#8211; 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