Rentec Direct’s centralized work order system simplifies property maintenance and helps you take control of your maintenance tasks. A centralized maintenance hub that helps keep projects on task while improving communications.
Property maintenance demands organization. Between routine upkeep, urgent repairs, vendor coordination, and crucial record-keeping, effectively tracking and prioritizing tasks can be complex and time-consuming for landlords and property managers.
Rentec Direct’s integrated maintenance management system simplifies tracking, automates work orders, centralizes documentation, and improves communications, allowing you to easily manage all maintenance, control costs, and maintain detailed records.
Simple Work Order Creation and Management
- Easy Requests: Your team or tenants can quickly create work orders for all routine or urgent repairs.
- Prioritize Fast: Built-in settings let you assign a priority level to each request, ensuring urgent issues are addressed first.
- Quick Access: See all your open work orders at a glance on your Rentec Direct Summary page.
Streamlined Communication for Everyone
Rentec Direct’s integrated property maintenance management solution centralizes all work order communications, keeping tenants, property managers, vendors, and owners connected and fully informed at every step.
- For Tenants
- Easily submit repair requests through the Tenant Portal
- Automatically receive an email confirmation upon submission and resolution
- Track the status of the work order, see the assigned vendor, and view any shared notes.
- For Vendors
- Assign vendors and send all necessary details with just a single click
- Vendors can upload photos and videos of damage and repairs directly to the work order, significantly streamlining communication and scheduling
- For Owners
- Property owners are kept informed and can view the status and progress of work orders for complete transparency through their Owner Portal
- For You (Managers/Landlords)
- Receive quick notifications of repair requests via desktop and mobile devices, allowing communication to begin within seconds.
- Instantly access work order details, including tenant-submitted authorization to enter, photos of damages, and contact information
- Assess the situation, assign a priority level using built-in settings, and immediately notify your vendor
- Control owner access to view and track repair status via the Owner Portal
- Select Owner access to view and track the status of repairs
- Send emails and texts to tenants, vendors, and owners directly from the work order, using custom message templates or manually drafted messages. Include attachments or a copy of the work order to ensure robust communication.
Learn more here: Messaging via Work Orders Offers Preview, Customization, and Simplified File Selection Options
Easy Financial Tracking and Records
- Track Expenses: You can pay vendors directly via ACH from the work order. This payment automatically documents the expense in the work order, property, and bank ledgers, simplifying accounting.
- Digital Records: All messages and notes shared via the work order are date-stamped and automatically stored. This ensures detailed maintenance records to protect your property value and resolve any disputes over damages or repairs.
Learn more here: How to Send a Payment by ACH to a Vendor
Final Thoughts
The Work Order System is a complete solution for managing maintenance. It gives landlords, investors, and property managers control over operations, enhances the tenant experience, and ultimately protects your property investments.
Check out the latest System Updates and News & Tips on the Summary page of Rentec Direct, or click this link to subscribe to the Rentec Direct Blog and have updates delivered directly to your inbox.
Suggest a Feature
Our goal is always to make your tasks as a landlord, property manager, or investor simpler, quicker, and more efficient. One way we accomplish this is by reviewing valuable feedback and input from our awesome clients. If there’s anything you would like to see added to enhance your Rentec Direct experience, please send your ideas and suggestions to success@rentecdirect.com.
About Rentec Direct
Rentec Direct delivers industry-leading property management software and tenant screening solutions to real estate professionals. Key features include online rent payments, mobile apps, a tenant portal, vacancy listing syndication, and accounting tools. Founded in 2007, Rentec Direct is the third-largest software provider in its sector and has consistently been the highest-rated by investors, landlords, and property managers. Recognized on the Inc. 5000 list of fastest-growing private companies for nine consecutive years, Rentec Direct was also named Real Estate Company of the year in the 2025 American Business Awards and listed among the U.S. Chamber of Commerce’s Top 100 Small Businesses. rentecdirect.com