Rentec Direct

The following new email notification options have been added to Rentec.  This will improve the experience for all property managers using Rentec’s tenant ach solutions by notifying you immediately if a tenant makes any changes.

• When a tenant de-activates a MultiPay or SinglePay that is setup for processing.
• When a tenant activates a new MultiPay or SinglePay ACH schedule.
• When a tenant removes authorization for ACH transactions.

A tenant can make changes to their ACH schedule or authorization via their tenant portal.  When they do, if you have an email address in setup (at Settings, Setup EasyPay) within the system, an email notification with the details of the change will be dispatched immediately.

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In addition, we’ve added a new option to the EasyPay configuration (rt-click on tenant, choose EasyPay).  Next to the account number is a link [ remove ].  This option will de-authorize the account from future ACH transactions and remove the tenant’s ACH data from the system.  If you have an EasyPay Merchant account, your option to disable has not changed.  It is necessary for the property manager to do this upon tenant request, and good practice to do this when a tenant is no longer an active client to minimize liability for retaining their account information.

We have updated our EasyPay agreement for Landlords to version 1.03 which includes the following updates:

1. Section 4 is broken into 4a and 4b, which specify different text for landlords who have a merchant account vs landlords who do not.  This change is in preparation for landlord merchant account capabilities.
2. Section 6 is broken into 6a and 6b, which specify different costs for landlords who have a merchant account vs landlords who do not.  Additionally fees for processing credit cards have been added.

The changes introduced do not impact or have any changes for existing users of Rentec EasyPay system, they only apply to new products and services that will be available shortly.

The full text of the agreement is available at:  http://www.rentecdirect.com/legal/easypay_agreement.pdf

Below are various sample forms used within Rentec Direct.

• EasyPay Tenant Pays -EasyPay form for tenant to fill out and return where the tenant pays the fee.
• EasyPay Owner Pays – EasyPay form for tenant to fill out and return where the owner/manager pays the fee.

Here is an educational video showing how quickly and easily it is to manage tenant ACH payments through Rentec Direct’s EasyPay system.

We have updated our EasyPay agreement for Landlords to version 1.02 which includes the following updates:

1. Section 1.5 and 6.  Chargeback’s have been better defined.
2. Section 6.  If no billing method otherwise provided, the Landlord ACH account will be used to pay any costs to Rentec Direct.

The full text of the agreement is available at:  http://www.rentecdirect.com/legal/easypay_agreement.pdf

Many tenants have questions when it comes to automatic deductions from their bank accounts.  We’ve accumulated the top questions received from tenants thus far and included them in a single page FAQ (frequently asked questions) document.  We’ve uploaded a document that you can feel free to share with tenants interested in automatic ACH rent payments.  The file is located at http://www.rentecdirect.com/files/easypay_tenant_faq.pdf

If you receive frequent questions from your tenants that are not included, please submit them to our support staff at support@rentecdirect.com.

Here’s what is included in the document.

How does EasyPay work?
EasyPay uses the same system that utility companies and banks use to automatically pay your recurring bills.  You provide an authorization form with a voided check and our system will either automatically, or as specified by you or your landlord withdraw a specified amount without the need to write a check.  The system is paperless and entirely electronic.

Is EasyPay safe?
EasyPay is very safe, in fact it’s very likely safer than writing a check.  One of the leading forms of identity and bank theft are from papers just like checks or bank slips.  You provide an authorization form only one time and never have to write another check, thereby saving your check supply as well as being more secure.  Rentec EasyPay uses the latest and most effective security safeguards to protect and encrypt your data once it has been received by our office.  It’s the electronic equivalent of a 10 foot thick solid steel vault that only you and your landlord have keys to.

Can I manually make payments instead of them being automatic?
Yes.  If you prefer the system to not automatically pay your rent for you, you can select to manually make the payments instead.  It is simple; you just login to your account at Rentec Direct, click the EasyPay tab, and schedule your payment each month.   You must have internet access.

What if I have insufficient funds?
ACH works very much the same as a paper check.  If the transaction submits and your account does not have the funds available, your bank may either reject the transaction and/or charge you an overdraft fee.  Contact your bank for more information on their fees.  Again, it works the same way as if you write a check and there is insufficient funds to cover the check.

What if I forget about the recurring transaction?
This question comes up a lot; however, it rarely happens. You can choose the date the funds are withdrawn, and generally rent is one of the largest monthly expenses many people have so it is not easily forgotten. If your email is in the system we will also send you an email reminder a few days prior to the transaction. If you are concerned about funds availability in your account on a certain day of the month, you can instead select to manually handle your payments instead of doing them automatically each month.

If I change my mind, can I cancel the service?
Yes, you can cancel the service any time via any of these methods.  Login to your tenant portal at https://secure.rentecdirect.com/tenants, choose the EasyPay tab, and disable both the MultiPay and SinglePay checkboxes and choose Save Changes.  Alternatively, you can email us at easypay@rentecdirect.com with your contact information and we can cancel it for you, or you can call our office at 541-690-8667 to cancel.  Cancelling EasyPay does not require your landlord’s approval.

With the popularity of our EasyPay program where you can automatically deduct rent from a tenant’s (or owner’s in the case of associations) account we have extended the capabilities.  Based on popular request, we’ve added a second application available for download at Settings, EasyPay Setup.  The new application allows for the tenant to pay the transaction cost.

One application is the original where you, the landlord or property manager, pays the transaction cost.  The second application has the tenant agree to the cost, and simply adds it to their payment(s) at the time of processing.  The cost is the same either way, you just now have the option of who pays it.

If you are not already setup for EasyPay, it is simple to get setup.  Login to your Rentec Direct account and select Settings, Setup EasyPay.  The application to get started is available there.  We can simplify your rent collection process right away.